I was reassured many times that my loan process would be short even though I had already been in the process 2 weeks with another lender and the VA appraisal was already accomplished. I ended up providing documentation easily that Rocket Mortgage had delayed getting. The process took over 3 months to complete. My payoff check was sent to me and I had to resend it to the creditor--another delay ...I was reassured many times that my loan process would be short even though I had already been in the process 2 weeks with another lender and the VA appraisal was already accomplished. I ended up providing documentation easily that Rocket Mortgage had delayed getting. The process took over 3 months to complete. My payoff check was sent to me and I had to resend it to the creditor--another delay and not what was promised. I am confident there will be no further disappointments moving forward.Read MoreRead Less
Doug Hockstad
Doug Hockstad
551
John was very knowledgeable and patient in describing the options available.
Marsha Tulloh Crist
Marsha Tulloh Crist
551
JOHN WAS VERY PROFESSIONAL AND WORKED IN A VERY TIMELY MANNER.
James Dixon
James Dixon
551
John have to give John 5 stars.I have had many mortgage transaction in my 75 years never had any so smooth and informative. Closed as promised. Great experience.
Marmar Hooshmand
Marmar Hooshmand
551
John is great !! Very professional and responsive, he made the prosses very smoth and easy for me . I am very happy with my loan and i will recommend him to everyone.
Michelle Dean
Michelle Dean
551
He was very helpful, listened to my problems and Found solutions promptly. Returned calls and emails quickly and was extremely nice to deal with.
551
John was great! Very responsive, accessible, and clear on what was needed and where we were in the process from start to close. My thanks to him for a very smooth and painless refinance.
Barbara Arnold
Barbara Arnold
551
Excellent service! Everything went quickly and smoothly, and now I'm saving big bucks on interest, not to mention that my mortgage will be paid off much sooner than with my previous lender. I would definitely recommend John and Rocket Mortgage.
Rodrigo Oliveira
Rodrigo Oliveira
551
He is great ! I had a nice experience with him and what I thought was impossible, he made possible. ........ Me Rodrigo oliveira, christina raposo and Noah our baby boy appreciate his attention and care . Note : the Mortgage was in my wifes name and since I was with her in the whole process I am doing the review myself cause John surely deserves a 100 stars ....... thanks John Hope we will be in ...He is great ! I had a nice experience with him and what I thought was impossible, he made possible. ........ Me Rodrigo oliveira, christina raposo and Noah our baby boy appreciate his attention and care . Note : the Mortgage was in my wifes name and since I was with her in the whole process I am doing the review myself cause John surely deserves a 100 stars ....... thanks John Hope we will be in contact soon for our next house purchase Read MoreRead Less
Sandra Smith
Sandra Smith
551
Very responsive! Clear on what I was elibigle for and what he would need from me to proceed.
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