Justin was our contact from them beginning of our house purchase process. We wanted to be preapproved to make the process simpler. Justin was forthright and honest throughout the process and honored his follow-up call commitments. When we became totally committed to the purchase, Justin answered phone calls and emails timely. When our contact changed due to where we were in the process, I ...Justin was our contact from them beginning of our house purchase process. We wanted to be preapproved to make the process simpler. Justin was forthright and honest throughout the process and honored his follow-up call commitments. When we became totally committed to the purchase, Justin answered phone calls and emails timely. When our contact changed due to where we were in the process, I continued to contact Justin when I had questions or concerns and he provided answers. In my opinion, he is the gold standard for dedication and customer service for Rocket Mortgage. I will recommend him to anyone looking to use Rocket Mortgage.Read MoreRead Less
Amy Jo Trimmer
Amy Jo Trimmer
551
Justin was wonderful to work with! I was totally panicking when the closing got closer as there were a few staff members out who were handling out account. He was able to have someone take over and our closing went very smoothly.
Randy D. Hill
Randy D. Hill
551
Justin is absolutely amazing. He worked with me through everything... even to the time to be personable instead of being scripted. Justin's knowledge and way of interacting is what kept me going through the process.
Mark Anthony
Mark Anthony
551
Justin went over the top for me on helping me get my loan and explain exactly what I need to do even when I was working with people in the closing stages. He also reached out multiple times to make sure that if I needed help with anything. My process was stressful but he helped ease a lot of that and ensured that I was able to close on my house. When i buy another house I hope to be able to work ...Justin went over the top for me on helping me get my loan and explain exactly what I need to do even when I was working with people in the closing stages. He also reached out multiple times to make sure that if I needed help with anything. My process was stressful but he helped ease a lot of that and ensured that I was able to close on my house. When i buy another house I hope to be able to work with him again!Read MoreRead Less
Jackie Freeland Gibbs
Jackie Freeland Gibbs
551
Justin was very attentive and proactive in getting us through all of the steps to close our loan successfully. I can highly recommend him. And we will definitely use his services again for our next home purchase. He is exceptional. And he went out of his to talk us up to the Seller’s Agent too! In this market, that was very helpful, and sealed the deal.
Melissa Stutsman
Melissa Stutsman
551
Justin was always there to connect with and made the loan application, processing, and closing process easy. We highly recommend Justin and Rocket Mortgage.
Jeff Clendenin
Jeff Clendenin
551
Attentive and always responsive. Best team member that we worked with. True professional in all aspects.
Demi O'Brien
Demi O'Brien
551
Justin was an absolute DREAM to work with. He was available any time we needed him, despite time zone changes and weekend searches because of our schedules. In this market, we needed a lender who was available when we needed him and he was always right there. Not only that, but he was able to help us grasp what a mortgage would look like in a certain home and (down to the penny) what closing ...Justin was an absolute DREAM to work with. He was available any time we needed him, despite time zone changes and weekend searches because of our schedules. In this market, we needed a lender who was available when we needed him and he was always right there. Not only that, but he was able to help us grasp what a mortgage would look like in a certain home and (down to the penny) what closing costs, etc. looked like. He is the reason we will continue to do business with Rocket and, should we ever decide to move, he’ll be the lender we call. Job well done to a fantastic person and someone we have A TON of appreciation for! Thank you, Justin!!Read MoreRead Less
Mike Lewis
Mike Lewis
551
Responsive and helpful with each point of contact.
Michael Schalasky Sr.
Michael Schalasky Sr.
551
Justin’s follow up and it professionalism was fantastic! He was able to get our loan approved in a quick timeframe.
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