If there were 10 stars, Justin would get a 10. He took my original phone call to Rocket; was encouraging from the very start (while still being realistic); kept me informed of the process; was super responsive; very knowledgeable; the list could go on and on and on.
It is the best customer service experience I have ever had from start to finish.
Darci StOnge
Darci StOnge
551
Very quick and efficient. Very pleased with this process
Kathy Lowe
Kathy Lowe
551
very informative and helpful in putting together the refi.
Candy Wood
Candy Wood
551
Justin was knowledgeable and very easy to work with.
Carlos Diaz
Carlos Diaz
551
Justin is very attentive, very knowledgeable and efficient in his work.
Rosceilia Wahleithner
Rosceilia Wahleithner
551
Very polite and efficient. He gets things done!
Lainie Kazin Beaty
Lainie Kazin Beaty
551
Justin is easy to work with, patient, answered all of my questions in a timely manner, returned calls, and kind. He is an asset to Rocket Mortgage and I would highly recommend him to my friends and family. I'm very happy with the customer service Justin provided.
Erin Blake-Schwartz
Erin Blake-Schwartz
551
Justin was thorough and professional and answered all of our questions. The process was smooth from start to finish and we always felt like we knew where we were in the process. The promised time to close was delivered upon and he saved us a lot of money monthly on our refinance. I would highly recommend Justin and his entire team to others.
Angela Vandenekart-Lockett
Angela Vandenekart-Lockett
551
Justin was experienced and professional, couldn’t ask anyone better would recommend him to others. Was always knowledgeable and understanding!
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