Justin Smith

Detroit, MI

NMLS 1720712

Triple Crown Banker

Justin's Reviews

Mike Voigt
I made it plain to him that I did not want to buy points. He told me the closing would be $8k. He was a good salesman but not very honest. In the end, he had me buying a half point and it cost $15k.
Justin Smith
Reply from Justin Smith:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Joy Ortiz
Justin made everything a smooth process with my mortgage refinance. Would definitely recommend.
Frances Morgan
Justin was wonderful. Professional, helpful with what our goals were with the Re-Fi, and efficient with the process to get this effort rolling.
Frank Harris
Justin was great, met all of our questions very professionally.
Rachael West
Justin is super helpful when answering any questions and is very easy to get ahold of! Always super on top of everything and makes the process so smooth and easy!
Clinton Mims
Justin was right on top of things! I was having some problems with the automated system and all the other people which seem to be kept dropping the ball. I called Justin he took care of the problem that day and immediately I was on my way to my closing. He is an awesome guy and knows his job thank you Justin
Laurie Mount
Very helpful & quick. Justin was thorough and answered all our questions.
Delores Jackson
Justin was a very good at letting me know exactly what I needed to do Justin let me know what works for me let me know what was needed from start to finish I really enjoyed him
Katrice Smith-Osei
Justin was very knowledgeable and great throughout the entire process.
Mike Wampler
Understood our needs and was knowledgeable and professional with recommending solutions that worked for us