We were fortunate to reach Kathy on our initial call seeking another Rocket Mortgage for a second home. She listened carefully to our goals, took the time to analyze a couple of options, and called back to explain the pros and cons of each. Once we selected the alternative right for us, she quickly described and collected the data necessary for the loan application. She advised us within a few ...We were fortunate to reach Kathy on our initial call seeking another Rocket Mortgage for a second home. She listened carefully to our goals, took the time to analyze a couple of options, and called back to explain the pros and cons of each. Once we selected the alternative right for us, she quickly described and collected the data necessary for the loan application. She advised us within a few days that we were credit approved, and then clearly explained the legal due diligence required for loan approval. That legal due diligence (tithe search, CCR analysis and status review, and appraisal) took longer than hoped (not Kathy’s fault), but thanks to foundation she prepared, it also was approved and the loan closed quickly thereafter. Kathy was personable, knowledgeable, efficient and professional, And she was largely responsible a successful result and two happy customers.Read MoreRead Less
Chad Byrd
Chad Byrd
551
Very Good at what she does, Nice and punctual very determined to help her client achieve what they are looking for
Hattie Joe
Hattie Joe
551
Nice very informative and excellent customer service.
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