Katie Crane

Royal Oak, MI

NMLS 1651329

Executive Loan Officer Assistant

Katie's Reviews

Tracy Williams White
Katie was personable, friendly, and professional. Katie helped us through the refinance process and answered all of our questions. I would recommend her to anyone looking to obtain a new loan with Rocket Mortgage.
Tessa Curtis
The only reason my loan closed is because of Katie. Not only does she answer every single phone call, every single texts or email but if she doesn’t have the answer because it’s not her department then she hunts it down instead of telling you to call someone else. She’s INCREDIBLE & in a world where customer service has truly changed for the worse she sticks out and I wish every company I dealt ...The only reason my loan closed is because of Katie. Not only does she answer every single phone call, every single texts or email but if she doesn’t have the answer because it’s not her department then she hunts it down instead of telling you to call someone else. She’s INCREDIBLE & in a world where customer service has truly changed for the worse she sticks out and I wish every company I dealt with had a Katie!Read MoreRead Less
Gary Lindeman
Katie has been nothing but a pleasure to work with her professionalism was impeachable and katie made sure my experience was the best
Sandy Vollmer
Katie was awesome to work with, along with her colleagues through the entire process of our home loan. She was professional, and answered all questions if not right there while talking on the phone, in a very timely manner. She deserves a 5+ star rating. Katie was also very personable over the phone and patient. Thank you for your professionalism, patience, understanding and heart throughout the ...Katie was awesome to work with, along with her colleagues through the entire process of our home loan. She was professional, and answered all questions if not right there while talking on the phone, in a very timely manner. She deserves a 5+ star rating. Katie was also very personable over the phone and patient. Thank you for your professionalism, patience, understanding and heart throughout the whole process.
S. VollmerRead MoreRead Less
Joakim Nilsson
Katie was nothing short of spectacular through our entire process, she was very professional and gave us confidence that she was working for us the entire way through. I can say I have been disappointed with other firms customer service in the past, and I was pleasantly surprised when I had the opportunity to work with Katie and the Rocket Mortgage Team.

Thanks again Katie

-Joakim and Nichole ...Katie was nothing short of spectacular through our entire process, she was very professional and gave us confidence that she was working for us the entire way through. I can say I have been disappointed with other firms customer service in the past, and I was pleasantly surprised when I had the opportunity to work with Katie and the Rocket Mortgage Team.

Thanks again Katie

-Joakim and Nichole NilssonRead MoreRead Less
Glenn Jones
Katie was wonderful to work with! Katie made the process very easy and my loan closed in 14 days. Katie always responded in a timely manner, and if she was not available one of her team mates helped me out. I highly recommend Rocket Mortgage/Rocket Mortgage, but above that Katie was professional, prompt and courteous. I would give Katie ten stars if possible. You will not regret working with her ...Katie was wonderful to work with! Katie made the process very easy and my loan closed in 14 days. Katie always responded in a timely manner, and if she was not available one of her team mates helped me out. I highly recommend Rocket Mortgage/Rocket Mortgage, but above that Katie was professional, prompt and courteous. I would give Katie ten stars if possible. You will not regret working with her or Rocket Mortgage/Rocket Mortgage.Read MoreRead Less
Steve Crutcher
Katie was super to work with. Everything was handled promptly and professionally. She earned my business and respect. Excellent job Katie!!!
Susan Pierce
Katie was very professional, but personable. She always answered my questions in a way that I could understand. She explained each step in advance and introduced me to others that I would deal with. She even called me at a time that was convenient for me, but after office hours for her. I would highly recommend her.
Donette Robinson-Scott
Katie was very professional, she was very understanding, she took the time to make sure that I understand the whole refinancing process she was great and best of all she returns my calls and answers my questions to the best of her ability. Excellent job Katie
Brittany Moore
Katie was wonderful throughout my refinance process. She really worked with me to make sure I was able to get approved and looked out what was in my best interest. She was very responsive and I was able to get a hold of her very easily.