Kendall Wilkins

NMLS 1308133

Executive Loan Officer I

Kendall's Reviews

David Smith
I had problems the whole time with my 4th home purchase. When I was looking for a home I couldn't seem to get Kendall to speak with me on the phone. Eventually, I contacted his superiors and tried to get a new loan officer. After that, they realigned us and that issue seemed to go away.

Once we signed a contract rocket close dropped the ball all the way to the closing table. Rocket close ...I had problems the whole time with my 4th home purchase. When I was looking for a home I couldn't seem to get Kendall to speak with me on the phone. Eventually, I contacted his superiors and tried to get a new loan officer. After that, they realigned us and that issue seemed to go away.

Once we signed a contract rocket close dropped the ball all the way to the closing table. Rocket close never followed up with me on the deposit getting kicked back. In addition, it took rocket a few weeks to get property taxes corrected on our loan estimate only to have rocket close send outdated paperwork to the closing agent at 10pm on Sunday before a Monday closing at 9am. That reminds me, I also had to pester rocket mortgage for the cash to close amount the business day before closing. I have a bunch of hard copies and soft copies of the closing documents now. But, I'm not confident that I actually have my name on the deed. I won't be surprised if I get a surprise eviction notice while making my mortgage payments.Read MoreRead Less
Kendall Wilkins
Reply from Kendall Wilkins:

Dear David,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear David,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Randy Pumphrey
Kendall and the entire Rocket Mortgage were great in the loan process. They got us a wonderful rate and checked on us consistently throughout the process!
Al Wiles
Rocket Mortgage didn't do me any favors in terms of a good rate for a 15-year term, compared to options. While this loan / closing was discussed more than 90 days ahead of time, RM failed to achieve the closing date, costing me significant delay fees from the movers while an 18-wheeler was parked idle for 2 days. Redfin was great. If RM is going to rely on Redfin for reputation gains, a stronger ...Rocket Mortgage didn't do me any favors in terms of a good rate for a 15-year term, compared to options. While this loan / closing was discussed more than 90 days ahead of time, RM failed to achieve the closing date, costing me significant delay fees from the movers while an 18-wheeler was parked idle for 2 days. Redfin was great. If RM is going to rely on Redfin for reputation gains, a stronger sense of urgency is needed. And stop sending surveys each time an employee calls or emails me...it is mindless and underscores the need for senior level attention on questionable impressions being created. Focus on what really matters. Disappointed. - Al WilesRead MoreRead Less
Kendall Wilkins
Reply from Kendall Wilkins:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less