Kevin Lange

NMLS 902504

Triple Crown Banker

Kevin's Reviews

Elizabeth Choronzy
You disappeared once we said we were going to refinance. The night before we were to close a message appeared on our board. Something else was needed. After that everything went down hill. Papers sent in couldn't be found. No one seemed to know who was in charge. We were going to get 23,500 back when we closed the first time. Made three more house payments and got 20,500 back. Extra fees ...You disappeared once we said we were going to refinance. The night before we were to close a message appeared on our board. Something else was needed. After that everything went down hill. Papers sent in couldn't be found. No one seemed to know who was in charge. We were going to get 23,500 back when we closed the first time. Made three more house payments and got 20,500 back. Extra fees for extended time?! Not happy!!!Read MoreRead Less
Kevin Lange
Reply from Kevin Lange:

Dear Elizabeth,

Thank you for taking the time to leave a review. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in ...Dear Elizabeth,

Thank you for taking the time to leave a review. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. I see that our Client Relations Team tried contacting you to discuss this matter. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Anil Desai
Overall provided very good information and follow through. Unfortunately not available when I called him, but did have someone call me back.
Sandra Moore
Kevin was extremely helpful and patient!
Brandon Leggett
Kevin went above and beyond, helping with every aspect of our loan. From pre-approval to closing, he was invaluable to getting it done!
Melanie Noe
Kevin was responsive and helpful during the refinance process. Thanks!
Michael Phillips
Kevin is a consummate professional! He was extremely helpful navigating the refinancing of our two homes and was available for any and all calls. It is rare to come across individuals such as Kevin, who is attentive to customer concern, who listened closely to our concerns, and if it was within his power to fulfill the desired outcome of our requests. Not sure what he is being paid but as a ...Kevin is a consummate professional! He was extremely helpful navigating the refinancing of our two homes and was available for any and all calls. It is rare to come across individuals such as Kevin, who is attentive to customer concern, who listened closely to our concerns, and if it was within his power to fulfill the desired outcome of our requests. Not sure what he is being paid but as a business owner, I would make sure he is paid at a competitive rate so as not to lose a highly valuable employee.

Sincerely,
Ricky Phillips
863-221-9043
rickyp487@gmail.comRead MoreRead Less
Janet Fowler
We had a wonderful experience with Kevin. He is absolutely the best. All our questions were answered and we were treated well. Very professional. Highly recommend.
Barbara Entenza
Kevin was extremely helpful guiding me through the application.
Cherie Kimbrell
Kevin reached out to us when interest rates dropped to refinance our home mortgage. Everything was done remotely and in our home. I am extremely please that Rocket Mortgage looks after their customers and have people like Kevin onboard!
Effie Hancock
Kevin was excellent to work with.
He was very knowledgeable of his job. He also answered every question that we had. He is very patient. Thanks Kevin