Maranda Gerstenschlager

Detroit, MI

NMLS 1856131

Senior Banker

Maranda's Reviews

Crystal Palmer
Almost zero communication. I had no idea what was going on with my loan status. When she did get talk to me she pretty much told me it wasnt going to happen anymore and she would start on closings the refinancing process. Later a client specialist called me and my loan was closed without any problems in less than a week.
Maranda Gerstenschlager
Reply from Maranda Gerstenschlager:

Dear Crystal,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Crystal,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Mahesh Toro
Very responsive and detail oriented. Appreciate her help throughout Refi process and it was awesome expe
Elaine Kielman
Maranda kept us informed and was helpful during the process. Many thanks Maranda.
Hank Steps
Maranda was awesome. She made the process relatively painless. Took care of all my questions in a timely manner. She kept me informed throughout the process which was important for me. Also very pleasant and helpful.
Lillie Martin
You were the absolute best agent ever. Thanks for all your help.
Anthony Michael
Maranda gave 5 star service from start to finish! She is very friendly and easy to work with. She answered all of my questions, was very quick to respond, and made the mortgage process very smooth and quick. Will defintely recommend!!