Mark Wacker

Detroit, MI

NMLS 32884

Triple Crown Banker

Mark's Reviews

Lee Fuller
Excellent communication very smooth process
Kenneth In
Well explained and gave me a detail information. thanks much.
Richard Brooks
Mark was great! Able to answer my questions and turn things around quickly
Natasha Keller
I would like to point out that the quickness of this process was great!

Unfortunately, I will say i am disappointed overall. I felt there was not great transparency. I asked for broken down costs and my totals and it took some time to get what I wanted. Then after i got the information, i was told i would need to give a credit card for $500 but would get it back at the end, for what was not ...I would like to point out that the quickness of this process was great!

Unfortunately, I will say i am disappointed overall. I felt there was not great transparency. I asked for broken down costs and my totals and it took some time to get what I wanted. Then after i got the information, i was told i would need to give a credit card for $500 but would get it back at the end, for what was not entirely clear. I never gave my credit card so.....? I was told one of the nice things with this company is that they keep my loan and dont sell it. Then i got a letter from sallie mae letting me know they now have my loan.
Perhaps i miss understood everything he said, but i have bought 2 homes and have to say this was not my favorite experience. I know it was rushing to get things done and again do appreciate the timeliness, but believe there really is no excuse for the concerns I listed.Read MoreRead Less
Mark Wacker
Reply from Mark Wacker:

Dear Natasha,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better ...Dear Natasha,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place, or provided more clarity. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Robert Corley
Mark was informative and helpful. His is very knowledgeable and his responses were timely and accurate. He was very friendly and a big help during the whole process.
Mike Castrenze
Mark was very knowledgeable as well as prompt when returning phone calls or emails.
Christine Danny Hughes
Mark was wonderful. Always reachable and if he didn’t know the answer to a question he found out and got back to us. Highly recommend him.
Clint-Mindi Reid
Mark was very helpful and did a great job with Followup. He did his best to help us get the refi that was best for us.
Quick and responsive - Thank you Mark!
'Kenny Smith
Mark has been very professional and knowledgeable
Pat Morgan
Mark was a rockstar!! Even when I didn’t “get it” , Mark took the time to make sure I understood what was going on. He saved me a bunch of money every year and I wouldn’t hesitate to recommend him to my family.