My experience from front to back on my refinance was fluid. Matt was very helpful and informative. Any questions and or issues were addressed quickly and thoroughly. I will deal with Matt again in the future for any other needs I may have. I would also refer Matt directly to anyone I know.
courtney nicholson
courtney nicholson
551
Matt was OUTSTANDING! In explanation, follow-up, and customer questions that i may have had during the process..
Linda Wagner
Linda Wagner
551
Very helpful and patient
Joseph Owmby
Joseph Owmby
551
Excellent service from origination to closing!! I've done a couple of refi's and this one, with Matt, was by far the smoothest and fastest. A true professional. We had kept in touch over the course of a couple months at my request. So, I appreciate you remembering me when conditions matched my needs, then reaching out. Your professionalism, efficiency, and integrity were stellar. Thank you!
Mihaela Lynum
Mihaela Lynum
551
Matt is THE BEST agent that me and my husband ever communicate at all times. When we first contacted Rocket Mortgage , Matt explain very nice, clear, with patience using easy to understand words everything that me and my husband needed to know. Matt helped our family to see the sun shining above the roof of our house and he bought joy and happiness in our family by helping us to sign up with ...Matt is THE BEST agent that me and my husband ever communicate at all times. When we first contacted Rocket Mortgage , Matt explain very nice, clear, with patience using easy to understand words everything that me and my husband needed to know. Matt helped our family to see the sun shining above the roof of our house and he bought joy and happiness in our family by helping us to sign up with Rocket Mortgage to payALL of our debts off. Through ALL the help and guidance that we received from Matt, today we are debt free. I cannot describe how happy we are. Thank you very much Matt Ernest for EVERYTHING. I will always recommend Matt to family and friends who are tired of being slaves of high interest payments and big financial debts. THANK YOU TO MATT EARNEST FOR BEING DEBT FREE TODAY.Read MoreRead Less
Billie Constant-Hutchcraft
Billie Constant-Hutchcraft
551
Matt is a normal person who understands normal people… he doesn’t speak “jargon” and doesn’t try to sell you something. He legitimately wants to help and thankfully, the better he can us - the better he is able to pay his own bills.
Smooth process. Easy to use app and website.
Matt bridged the gap between the “back office” and us - keeping things moving and working with us on snags.
Overall ...Matt is a normal person who understands normal people… he doesn’t speak “jargon” and doesn’t try to sell you something. He legitimately wants to help and thankfully, the better he can us - the better he is able to pay his own bills.
Smooth process. Easy to use app and website.
Matt bridged the gap between the “back office” and us - keeping things moving and working with us on snags.
Overall making a very stressful and sometimes difficult process easy and quick. Thank you Matt!!Read MoreRead Less
De Malone
De Malone
551
Matt helped me right from the start and stayed the course. I didn't get dumped onto someone else. I know, he's young but he is always learning, taking notes and sharing information. He helped me when there was no else who would. He also helped me find a GOOD bank to park the money so it could begin earning interest while I get my ducks in a row! I live in Goldsboro, NC. So for senior citizens, ...Matt helped me right from the start and stayed the course. I didn't get dumped onto someone else. I know, he's young but he is always learning, taking notes and sharing information. He helped me when there was no else who would. He also helped me find a GOOD bank to park the money so it could begin earning interest while I get my ducks in a row! I live in Goldsboro, NC. So for senior citizens, young people starting out and even those who just no sure if it is possible; Ask For Matt Earnst at Rocket Mortgage.Read MoreRead Less
Brandon Brown
Brandon Brown
551
Matt helped me each step of the way, and kept me updated through the whole process. Guy deserves a raise!!
Jacque Combs
Jacque Combs
551
We have used Rocket multiple times, and have had great service each time, but this time it was truly exceptional due to Matt's care, patience and consideration! He was there every day, every step of the way, even when he was ill! Matt went WAY out of the way to share guidance and knowledge with us. He takes his clients to heart and treats them as family. The very best! Rocket has a true gem in ...We have used Rocket multiple times, and have had great service each time, but this time it was truly exceptional due to Matt's care, patience and consideration! He was there every day, every step of the way, even when he was ill! Matt went WAY out of the way to share guidance and knowledge with us. He takes his clients to heart and treats them as family. The very best! Rocket has a true gem in this young gentleman! (We'd adopt him if we could!)Read MoreRead Less
Todd Ellenberger
Todd Ellenberger
551
Working with Matt was an absolute pleasure. He was extremely knowledgeable and fantastic at explaining how the process of refinancing was going to help me financially. During our first conversation he said he would be there for me to answer any questions and true to his words he was, no matter of time or day. Having that type of support made me feel like I was truly working with someone who cared ...Working with Matt was an absolute pleasure. He was extremely knowledgeable and fantastic at explaining how the process of refinancing was going to help me financially. During our first conversation he said he would be there for me to answer any questions and true to his words he was, no matter of time or day. Having that type of support made me feel like I was truly working with someone who cared about his clients.Read MoreRead Less
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