Matthew Sitto

Detroit, MI

NMLS 2278891

Triple Crown Banker

Matthew's Reviews

Kristina Knabenshue
I had a very frustrating experience and would not choose to work with this banker again.

I have been with Rocket for over 10 years, and I came into this process hoping to continue working with the company. Unfortunately, this interaction made me seriously question whether I want to remain a Rocket customer.

I repeatedly asked for specific written refinance scenarios so I could compare the loan ...I had a very frustrating experience and would not choose to work with this banker again.

I have been with Rocket for over 10 years, and I came into this process hoping to continue working with the company. Unfortunately, this interaction made me seriously question whether I want to remain a Rocket customer.

I repeatedly asked for specific written refinance scenarios so I could compare the loan amount, rate, APR, points, closing costs, cash to client, and total monthly payment. Instead, I was sent loan examples that did not match what I asked for, including scenarios with large cash-to-client amounts after I had clearly said I did not want additional cash out.

I also explained that I needed communication by email so I could read, process, and compare the numbers carefully. Rather than answering my written questions directly, he pushed for phone calls and stated that he could not help me save money by writing emails. For a major financial decision, written clarity is essential.

I felt pressured toward a larger refinance structure and did not feel my questions were being heard or answered accurately. The process left me feeling confused, dismissed, and uncomfortable. I ultimately requested to be reassigned to someone else.Read MoreRead Less
Audra Parris
Matthew was so helpful. He answered calls and if he missed a call, I received a call back within minutes. He was very professional and friendly.
Lav Blu
Matthew was very, very nice. He was always readily available to answer any questions. My phone calls to him were returned quickly. He stayed with me until dealing with document transmissions were resolved. Thanks Mattew.
Jody Pierce
It started out great, lots of confidence etc. Great terms. When it came to actually getting things done, he was less great. I had to text him every time I sent an email. He kept saying he wasn't getting the emails. I had to send them in many different forms and even used different devices and from different email addresses. He just kept saying he wasn't getting them and not fixing the problem, ...It started out great, lots of confidence etc. Great terms. When it came to actually getting things done, he was less great. I had to text him every time I sent an email. He kept saying he wasn't getting the emails. I had to send them in many different forms and even used different devices and from different email addresses. He just kept saying he wasn't getting them and not fixing the problem, which was actually on his end. Then he changed the terms of the loan because it was taking so long to get the emails. Which was his fault. Eventually I ended up working with someone else.Read MoreRead Less
Matthew Sitto
Reply from Matthew Sitto:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach out to Client Relations at 313-373-4576...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach out to Client Relations at 313-373-4576 if you would like to discuss this further.Read MoreRead Less

Sid Ballantyne
What a guy. Never met him but felt like he I knew him. Almost instantly trusted him to watch out for. The consummate customer service guy. Never left me hanging once. Always available.
Aldo Tacos
Matthew was easy to talk to and took the time to answer all of my questions clearly. I truly appreciated his patience and professionalism throughout the process.
annette Lacey
Matthew was outstanding! We really enjoyed working with and talking to Matthew. We could call him for any question and he would explain it in detail so we could understand it better. It was a very good home loan experience. We would refer Matthew to any friend or family member. Marvin and Annette Lacey
Esra Oktar
Matthew Sitto saved us from going elsewhere for our refinance, we had a rough start with rocket mortgage but it wasn’t the company itself, it was the person we had initially. I’m glad I didn’t give up behave once we expressed our concerns, Matthew was quick to reach out and put us at ease. He took over our experience and made it quick and painless. What a pro! We’ve used rocks mortgage in our ...Matthew Sitto saved us from going elsewhere for our refinance, we had a rough start with rocket mortgage but it wasn’t the company itself, it was the person we had initially. I’m glad I didn’t give up behave once we expressed our concerns, Matthew was quick to reach out and put us at ease. He took over our experience and made it quick and painless. What a pro! We’ve used rocks mortgage in our previous home and happy to have them again in this one. Appreciate your help!Read MoreRead Less
Michael Jenkins
What can I say, that everyone else hasn't? Matt made it a great experience and I felt like I was being taken care of without any worry. He's personable, yet very professional and went the extra mile to make sure everything worked out. Thanks Matt.
Rik Paavola
Everyone has pretty much said what I found to be true about Matthew, and yes, it is true. He's great at what he does--puts you at ease, answers your questions, and lets you stay in touch with him. I'd recommend him to anyone looking to finance a home.