Matthew Sitto

Detroit, MI

NMLS 2278891

Triple Crown Banker

Matthew's Reviews

Lav Blu
Matthew was very, very nice. He was always readily available to answer any questions. My phone calls to him were returned quickly. He stayed with me until dealing with document transmissions were resolved. Thanks Mattew.
Jody Pierce
It started out great, lots of confidence etc. Great terms. When it came to actually getting things done, he was less great. I had to text him every time I sent an email. He kept saying he wasn't getting the emails. I had to send them in many different forms and even used different devices and from different email addresses. He just kept saying he wasn't getting them and not fixing the problem, ...It started out great, lots of confidence etc. Great terms. When it came to actually getting things done, he was less great. I had to text him every time I sent an email. He kept saying he wasn't getting the emails. I had to send them in many different forms and even used different devices and from different email addresses. He just kept saying he wasn't getting them and not fixing the problem, which was actually on his end. Then he changed the terms of the loan because it was taking so long to get the emails. Which was his fault. Eventually I ended up working with someone else.Read MoreRead Less
Matthew Sitto
Reply from Matthew Sitto:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach out to Client Relations at 313-373-4576...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach out to Client Relations at 313-373-4576 if you would like to discuss this further.Read MoreRead Less

Sid Ballantyne
What a guy. Never met him but felt like he I knew him. Almost instantly trusted him to watch out for. The consummate customer service guy. Never left me hanging once. Always available.
Aldo Tacos
Matthew was easy to talk to and took the time to answer all of my questions clearly. I truly appreciated his patience and professionalism throughout the process.
annette Lacey
Matthew was outstanding! We really enjoyed working with and talking to Matthew. We could call him for any question and he would explain it in detail so we could understand it better. It was a very good home loan experience. We would refer Matthew to any friend or family member. Marvin and Annette Lacey
Esra Oktar
Matthew Sitto saved us from going elsewhere for our refinance, we had a rough start with rocket mortgage but it wasn’t the company itself, it was the person we had initially. I’m glad I didn’t give up behave once we expressed our concerns, Matthew was quick to reach out and put us at ease. He took over our experience and made it quick and painless. What a pro! We’ve used rocks mortgage in our ...Matthew Sitto saved us from going elsewhere for our refinance, we had a rough start with rocket mortgage but it wasn’t the company itself, it was the person we had initially. I’m glad I didn’t give up behave once we expressed our concerns, Matthew was quick to reach out and put us at ease. He took over our experience and made it quick and painless. What a pro! We’ve used rocks mortgage in our previous home and happy to have them again in this one. Appreciate your help!Read MoreRead Less
Michael Jenkins
What can I say, that everyone else hasn't? Matt made it a great experience and I felt like I was being taken care of without any worry. He's personable, yet very professional and went the extra mile to make sure everything worked out. Thanks Matt.
Rik Paavola
Everyone has pretty much said what I found to be true about Matthew, and yes, it is true. He's great at what he does--puts you at ease, answers your questions, and lets you stay in touch with him. I'd recommend him to anyone looking to finance a home.
Jamie Bailey
Mathew made this process simple and pleasurable. I will be a long term customer for sure! Mathew is professional and has excellent customer service. Thank you Mathew and thank you Rocket Mortgage team. We are very satisfied customers!!
Dee Dee
Matthew was the best you can find. He was extremely knowledgeable in addition to being very personable and kind. We had the single best experience we’ve ever had working with a lender. Thanks for everything Matthew!!! Randy & Debbie