Mauricio Flores

Farmers Branch, TX

NMLS 2060662

President's Club Banker

Mauricio's Reviews

Patty Stoyer
During the initial estimates Maurio did not explain the points and the amount I was paying. He initially just gave me an APR with purchasing a few points and not giving me the option if I wanted to purchase. I could have saved money going elsewhere and not paying 30K in fees. In addition, I called about the deed showing me as a married person and I was told It would not reflect like that on the ...During the initial estimates Maurio did not explain the points and the amount I was paying. He initially just gave me an APR with purchasing a few points and not giving me the option if I wanted to purchase. I could have saved money going elsewhere and not paying 30K in fees. In addition, I called about the deed showing me as a married person and I was told It would not reflect like that on the final paperwork however, it did.

Mauricio would return phone calls at the beginning when he requested paperwork. After he told he to contact the 800 number. I will not recommend Mauricio or Rocket Mortgage to anyone.
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Mauricio Flores
Reply from Mauricio Flores:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...
Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this further.
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