Michael Russaw

Detroit, MI

NMLS 1901682

Triple Crown Banker

Michael's Reviews

Tracy Pritchard
We were highly dissatisfied with Michael throughout our entire loan process. I actually had requested to have someone else take over our application. He was slow to answer questions, his answers were often incorrect or vague. When i emailed him directly asking questions he did not contact me, but instead called my husband. Even now, after the loan closed, we are finding discrepancies in what he ...We were highly dissatisfied with Michael throughout our entire loan process. I actually had requested to have someone else take over our application. He was slow to answer questions, his answers were often incorrect or vague. When i emailed him directly asking questions he did not contact me, but instead called my husband. Even now, after the loan closed, we are finding discrepancies in what he said vs. actual facts. I would not recommend at all.Read MoreRead Less
Michael Russaw
Reply from Michael Russaw:

Dear Tracy,

Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please ...Dear Tracy,

Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please know I am here for you in the future.

Thank you and have a great day!Read MoreRead Less

Linda Mackler
Michael was really great. He was friendly, informative, attentive and was always available for any questions.
Karen Goham
Michael was great. He helped us through the entire refinancing process. He answered all of our questions and followed through on everything.
Rena Roberts
Michael was great. He explained everything and responded in a timely manner when I had questions.
Michael
Michael was outstanding in helping us get our refinance approved. Thank you.
Linda Jones
Michael was very consistent in keeping up with my loan process. He was very helpful during the process and referred me to higher channels to attain the terms I was looking for..
Marketta
Michael is amazing. Very thorough very communicative and he does whatever he can to help you get the loan you deserve.
Christopher 55 TheUS
I give Michael Russaw 5 Stars because he was determined to get my Refinance approve, he kept me informed for over a year until it was in my best interest. He was consistent, dedicated, knowledgeable of the process, now I'm debt FREE. US Army Veteran Texas
Brenda Pinkowsky
I was exceedingly impressed by Michael's professionalism. He addressed all of my inquiries thoroughly. Furthermore, I reached out on several occasions, and he consistently answered my calls. I would highly recommend this young man to anyone seeking to purchase a home or refinance.
Franab Entreprise
I had already canceled my refinance application with rocket Mortgage because I was unhappy with the deal I was offered , so when Michael reached out I was not very pleasant to deal with but he was very patient and professional. He explained that he would take another look at my application then came couple of hours later with a deal that fair and satisfying to both parties. Thank you micha