Compared to my experience the first time I financed a mortgage with Rocket Mortgage, I give Mike an average score. He encouraged me to refinance my loan, but he did not give me much information on why I should/what benefit to me a refinance would give. I did my own research and decided on my own that it was in my best interest. It would have been helpful if he could have helped me figure this ...Compared to my experience the first time I financed a mortgage with Rocket Mortgage, I give Mike an average score. He encouraged me to refinance my loan, but he did not give me much information on why I should/what benefit to me a refinance would give. I did my own research and decided on my own that it was in my best interest. It would have been helpful if he could have helped me figure this out. After I decided to refinance, I didn't have interaction from him through the process. Last time I financed with Rocket Mortgage, my account rep contacted me throughout the whole process, giving me updates, answering questions, etc.Read MoreRead Less
Reply from Mike Elahi:
Dear Kristine,
Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided a better explanation for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to...Dear Kristine,
Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided a better explanation for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less
Alicia Lowe-Washington
Alicia Lowe-Washington
551
This is my 2nd refi with Rocket Mortgage and Mike was a pleasure to work with. He listened, was attentive to my needs, kept me updated throughout the process, very thorough, and went out of his way to ensure my loan closed timely. Mike is knowledgeable and knows the business.
John Micklos
John Micklos
551
Mike explained everything very well and made the process simple.
Debbie Brown
Debbie Brown
551
Great to work with. Responded to all inquiries quickly. Would work with again.
Rob Roane
Rob Roane
551
Mike made the process quick and easy. He was a professional and pleasant through out the whole process.
Amanda George Koester
Amanda George Koester
551
He was available for all questions I had during the refinance process.
Brenda Kelley
Brenda Kelley
551
Mike was great to work with and very helpful.
Edward Griffin
Edward Griffin
551
This was the second refi my wife and I have done with Mike E. Both experiences have been fantastic and we really enjoyed the entire mortgage experience. It was an absolute no-hassle experience both times. Mike is very knowledgeable and his quick responses were greatly appreciated.
Jim Walsh
Jim Walsh
551
Mike was always responsive and followed up quickly
Tom Holliday
Tom Holliday
551
My wife & I really appreciate Mr. Elahu's professionalism with regard to our recent VA refinance. Over the years we've lived in our home we've dealt with several companies concerning refinancing. This is our second refinance with Rocket/Rocket Mortgage taking advantage of decreasing interest rates. We were initially reluctant to deal with an agent we would never personally meet. However, Mr. ...My wife & I really appreciate Mr. Elahu's professionalism with regard to our recent VA refinance. Over the years we've lived in our home we've dealt with several companies concerning refinancing. This is our second refinance with Rocket/Rocket Mortgage taking advantage of decreasing interest rates. We were initially reluctant to deal with an agent we would never personally meet. However, Mr. Elahu did a superb job of putting our concerns to rest. Without exception, he was responsive to questions and ALWAYS returned our calls/texts/Emails promptly. Dealing with Mike and Rocket was a very pleasant experience.Read MoreRead Less
John Limon
John Limon
551
Mike was a real pleasure to work with. He is very knowledgeable, kind and considerate. I gave him a 5 star rating and it is well deserved.
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