Compared to my experience the first time I financed a mortgage with Rocket Mortgage, I give Mike an average score. He encouraged me to refinance my loan, but he did not give me much information on why I should/what benefit to me a refinance would give. I did my own research and decided on my own that it was in my best interest. It would have been helpful if he could have helped me figure this ...Compared to my experience the first time I financed a mortgage with Rocket Mortgage, I give Mike an average score. He encouraged me to refinance my loan, but he did not give me much information on why I should/what benefit to me a refinance would give. I did my own research and decided on my own that it was in my best interest. It would have been helpful if he could have helped me figure this out. After I decided to refinance, I didn't have interaction from him through the process. Last time I financed with Rocket Mortgage, my account rep contacted me throughout the whole process, giving me updates, answering questions, etc.Read MoreRead Less
Reply from Mike Elahi:
Dear Kristine,
Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided a better explanation for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to...Dear Kristine,
Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided a better explanation for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less
Aimee Cousins
Aimee Cousins
551
Super helpful and quick to respond if you have any questions or concerns.
Tracy Garth
Tracy Garth
551
Mike was very professional and His follow up and follow through was great. Thank Mike for taking care of us.
Heather Twyman
Heather Twyman
551
Mike was fantastic! Very personable, knowledgeable, and professional. He got us exactly what we wanted. Iam recommending Mike and Rocket Mortgage to all of my family and friends! Thankyou
Roman Mraz
Roman Mraz
551
Very knowledgeable, friendly and reliable.
Ryan Dixon
Ryan Dixon
551
Great friendly broker enjoyed working with him very punctual always called back in
Joey Bartel
Joey Bartel
551
Just an all around awesome experience. On top of it, communicates well and honest.
Troy Nicholson
Troy Nicholson
551
Mike was great. His attention to every detail made the process seamless.
Lynn Seguine
Lynn Seguine
551
Mike was excellent to work with. He streamlined my refinance and was with me every step of the way. Professional, courteous and knows the business for sure. Please request him while seeking a mortgage or refinance, you won't be sorry. Great man with a great company for sure.
Donna Doyle
Donna Doyle
551
Well, I've only just begun my mortgage process with Mike. So far, he's been great--up-front, informative, organized, efficient, friendly. AND, he's giving me a good deal. I'd give him a try if I were you 😊
Chris Seguin
Chris Seguin
551
Mike did a great job throughout the entire process.
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