Morgan OConnell

Cleveland, OH

NMLS 2238181

Senior Banker

Morgan's Reviews

Michael Kirby
Morgan was great to work with. She went through all of our loan options. Worked with us from day one all the way through closing and beyond for any questions that came up. An asset for Rocket Mortgage.
Sab Embrack
Morgan was a joy to work with ! She was very professional and allowed time for me to process and offer best solutions.It was a pleasure working with someone that could complete their job without being pushy and overly aggresive.The process was fast and everything moved along smoothly.I would highly reccomend her services.
Craig Bialy
Morgan took the time to find the best fit for me. She took the time to explain things, and asnwered questions easily. She responded to emails and calls very promptly. It was a seamless process.
Debbie Taylor
Morgan was easy to work with and efficient. She explained the loan and gave multiple scenarios to refinance. I would highly recommend Morgan for all of your future loan services with rocket mortgage. Thank you for everything.
Jihan Haidar
Very professional and explained the loan process in clear terms.. looking forward to work with Morgan
Thanks Morgan
mepleasant
Very friendly and helpful
Hunter Smith
Very professional and great to work with. Had good questions to make sure she understood my needs! Thanks Morgan!
Jim Douglas
My wife delt w with her said she was great to deal with.
Jeff Fesler
Working with Morgan was a joy. She made sure I was contacted either by herself or co-worker every step of the process. Thanks!
Mike Hansen
Morgan assured me they could close on the mortgage based on the info I gave her. The company failed miserably and I was charged several thousand dollars in interest. In Morgan's defense, she went on a trip but still the company just flat out stinks.
Morgan OConnell
Reply from Morgan OConnell:

Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less