Nick Valley

Phoenix, AZ

NMLS 2631113

Banker

Nick's Reviews

Nicole Horn
Literally ghosted us in the middle of the loan process. Stated a discount on the first call that we didn’t end up getting and when I asked him about it he denied it. He ended the call by stating that he would listen to the first call and that he was a man of his word… and then we never heard from him again. If he misspoke and couldn’t give us the discount we would’ve been okay with that, but at ...Literally ghosted us in the middle of the loan process. Stated a discount on the first call that we didn’t end up getting and when I asked him about it he denied it. He ended the call by stating that he would listen to the first call and that he was a man of his word… and then we never heard from him again. If he misspoke and couldn’t give us the discount we would’ve been okay with that, but at least own up to it.Read MoreRead Less
Nick Valley
Reply from Nick Valley:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I wanted to sincerely apologize if there was an opportunity where I could have ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust”Read MoreRead Less