Nik Zemla

Phoenix, AZ

NMLS 33162

Triple Crown Banker

Nik's Reviews

Dolores Newsome
Nik was knowledgeable and very responsive via text. He answered all of my questions and made the whole process go smoothly. He made it easy for this type A, take control customer. From start to closing it took about 3 weeks. I would certainly work with Nik again and would probably contact him directly if I needed any loan/ refinancing help in the future. Thanks Nik!
Suzy Forrest
Nik was great to work with. Everything went smoothly and was extremely easy to get a hold of. The entire process took about 3 weeks which is what he had stated in the beginning. Highly recommend!
simon nguyen
Nik made it easy throughout refinancing process. It took about 4 weeks to complete including appraisal.
Janelle Okerenimkpe
Rocket Mortgage recently took over MrCooper who was servicing my home loan. Twice I tried to do a cash out refinance and it didn't go through. Fortunately, Nik was able to close the deal. He said the process would take about 3 weeks and it did. I will definitely reach out to Nik again with any home loan needs. He is knowledgeable and returned my emails and calls in a timely manner. Thanks, ...Rocket Mortgage recently took over MrCooper who was servicing my home loan. Twice I tried to do a cash out refinance and it didn't go through. Fortunately, Nik was able to close the deal. He said the process would take about 3 weeks and it did. I will definitely reach out to Nik again with any home loan needs. He is knowledgeable and returned my emails and calls in a timely manner. Thanks, Nik!Read MoreRead Less
Marci-ann Buck
We have worked with Nik several times over the last 15+ years and he is always professional and knowledgeable. He makes the process so easy. I highly recommend Nik and Rocket Mortgage!
Pamela Bellah
Nik was very professional. I appreciated his responsiveness. Would love to work him again if ever need another mortgage. He is an asset to your company.
Robert Proe
Nik is very knowledgeable I had a great stress free experience working with him thank you nik
Robert Proe
Wow a very great experience nick worked with me every step of the way and the advice he gave me was great thanks nik
Ben m Miller
Told me payment would be $785.00 and it is about $825.00. Told me I would get $7000.00 cash and I got a little over $1000.00.
Nik Zemla
Reply from Nik Zemla:

Dear Ben,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you...Dear Ben,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Barbara Graybill
There was a significant blip in our closing on a refinance. Immediately upon learning of the glitch, Nick reached out to me and apologized. We both recognized that it had been a miscommunication. Within an hour, Nick had straightened out the issue and presented us with the right solution. So I RETRACT MY PREVIOUS REVIEW, very happily with the advice that Rocket Mortgage does it right. As a...There was a significant blip in our closing on a refinance. Immediately upon learning of the glitch, Nick reached out to me and apologized. We both recognized that it had been a miscommunication. Within an hour, Nick had straightened out the issue and presented us with the right solution. So I RETRACT MY PREVIOUS REVIEW, very happily with the advice that Rocket Mortgage does it right. As a retired attorney, I am very impressed with the ease of the process and extremely happy with the service. I highly recommend using their services. Thanks Nick!Read MoreRead Less