Olivia Smith

Cleveland, OH

NMLS 1437471

Triple Crown Banker

Olivia's Reviews

Sandy Bickel
Olivia was extremely helpful and easy to work with. I am 71 years old and have purchased, financed and re-financed 5 houses in my lifetime. Olivia is definitely the most responsive and informed professional with which I have worked. I had my doubts about working with a large national finance company as opposed to a local one, but Olivia changed my mind. I have never work with a local finance...Olivia was extremely helpful and easy to work with. I am 71 years old and have purchased, financed and re-financed 5 houses in my lifetime. Olivia is definitely the most responsive and informed professional with which I have worked. I had my doubts about working with a large national finance company as opposed to a local one, but Olivia changed my mind. I have never work with a local finance professional as helpful as Olivia.Read MoreRead Less
Susan Radocy
Thoroughly professional, knowledgeable, and willing to listen and answer all our questions despite us asking the same question probably more than once! Her knowledge of the process was reassuring and she had excellent suggestions. Her demeanor was calm and patient. Olivia was accessible to us even on the weekend which in our book, showed commitment and dedication to her profession.

Overall, we ...Thoroughly professional, knowledgeable, and willing to listen and answer all our questions despite us asking the same question probably more than once! Her knowledge of the process was reassuring and she had excellent suggestions. Her demeanor was calm and patient. Olivia was accessible to us even on the weekend which in our book, showed commitment and dedication to her profession.

Overall, we felt very comfortable with the entire process no doubt due to Olivia's kind, caring and knowledgeable demeanor. She is the BEST!

We would highly recommend Olivia Smith to anyone considering refinancing with Rocket Mortgage/Rocket Mortgage.Read MoreRead Less
Dustin Fukushima
Olivia was wonderful throughout our refinance process. She was incredibly attentive and made sure everything went smoothly. I highly recommend Rocket Mortgage and Olivia!
Dave Ciereck
Olivia was a true pleasure to work with as she made the whole process a breeze and it also went very quickly. I would recommend anyone looking to refinance there mortgage to contact Olivia.
Mark Hansen
Olivia was helpful and efficient. She valued our time and was available at a moment's notice. We were able to move from a 30 year to a 15 year and the interest rate was awesome. If you are thinking about refinancing you should definitely give Olivia and Rocket Mortgage a call... It's well worth the time.
Linda Moore
I will definitely give Olivia 5 stars. She was available when we had questions and she would contact us when we needed an update. She is super to work with.
Joyce Messing Boone
Quick response and always had the answer on top of everything
Carlos Lopez
She went out of her way to make sure everything was going the right way I’m very happy with the way she made sure that everything went well I recommended her to anyone
Ivan Sanislo Jr.
I was so impressed with Olivia's knowledge, professionalism, and efficiency in handling our loan. Her friendliness took the stress out of the process and I am grateful it was she who answered the phone on my initial call to Rocket Mortgage. Thank you, Olivia!
Andrea Schultz
Very helpful! Made the process of refinancing quick, easy, and smooth.