Started out great, worked to get us where we needed to be. Once we got the numbers we liked and agreed to go through with the refinance and he got what he needed from us then communication stopped. Was very hard to get a hold of, and in the dark about what was going on and what part of the process we were in. In the end got less than what he said we were going to get and never heard from him ...Started out great, worked to get us where we needed to be. Once we got the numbers we liked and agreed to go through with the refinance and he got what he needed from us then communication stopped. Was very hard to get a hold of, and in the dark about what was going on and what part of the process we were in. In the end got less than what he said we were going to get and never heard from him again.Read MoreRead Less
Reply from Omar Alfaear:
Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.
We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.
We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this further.Read MoreRead Less
John Mead
John Mead
551
Very professional, very friendly, was a great person to deal with. Answered all questions and anytime I asked a question I got a quick response. Recommend very high
Donnie Wardlaw
Donnie Wardlaw
551
Omar is a great pleasure to work with finding the best point of action for your particular circumstances. He is remarkable Omar’s upbeat and genuine personality certainly is reassuring as the process is moving along in my case refinancing my home! Thank you Omar!!!!
Richard Hecker
Richard Hecker
551
Omar was very knowledgeable and helpful in our refinance couldn't ask for anybody better
Sharon McLane
Sharon McLane
551
He was very encouraging about being able to refinance
Jeff Byrnes
Jeff Byrnes
551
Omar was easy to work with and got us the best rate.
Lindsay McCafferty
Lindsay McCafferty
551
Omar was awesome to work with. He was very helpful and totally excited to help us out. Any questions we had he answered them. I would recommend him to anyone. He is definitely someone who loved his job and takes pride in what he’s doing!
Karen Angstadt
Karen Angstadt
551
Quick, attentive service. Speedy process.
William Harner
William Harner
551
Omar was a great person to have working on a mortgage refinancing!
He was knowledgeable, helpful and attentive throughout the process.
I gave my bank a chance to keep the mortgage on my home,, but they could not match the deal I was given by Omar and Rocket Mortgage/Rocket Mortgage.
As far as I am concerned I got the best person for the job and for that I am grateful, blessed and thankful!
BeverlyClint Sanney
BeverlyClint Sanney
551
He was very courteous and knowledgeable about what we were looking for in our refinancing. He is the best.
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