Pamela Hightower

Detroit, MI

NMLS 861164

Triple Crown Banker

Pamela's Reviews

Teni Ojemuyiwa
Pamela made sure that we had no delays and everything we needed was being delivered. This happened from the minute we started working together until weeks after we closed. Although this is just my second home purchase, this has been one of the best experiences I have had thus far. Anyone that works with Pamela will receive nothing but outstanding service.
David Westfall
I don’t know if I have the words to describe how I feel about Pamela and her expertise and experience. When we got our last mortgage 6 years ago with Wells Fargo, it was absolute hell. I was constantly printing forms, signing them, scanning them, and emailing them back. They kept requesting more and more documentation for everything. It was almost like a full time job just getting the loan. ...I don’t know if I have the words to describe how I feel about Pamela and her expertise and experience. When we got our last mortgage 6 years ago with Wells Fargo, it was absolute hell. I was constantly printing forms, signing them, scanning them, and emailing them back. They kept requesting more and more documentation for everything. It was almost like a full time job just getting the loan. And it was extremely stressful. We actually had to move our closing back twice, a week at a time because of their practices.
With Pamela and Rocket Mortgage, everything was easy. The loan status site made sure I knew what was needed. And Pamela made sure to honor my request to call me anytime something was needed to make sure I didn’t miss anything. She not only knew what needed done immediately, but she anticipated what needed to be done in a week, or two weeks. It’s obvious she knows her job inside and out. Knowledge is power, and she’s as powerful a person as I’ve ever met. She promised me she could get the loan approval in 18-21 days after we made an offer on a house, and she delivered! Her vast experience is obvious. We’ve moved 7 times in 19 years, always purchasing a new home when we did. So we’ve got experience with mortgage lenders. Because of Pamela’s experience, knowledge, and personality, when we move again, we will definitely use Rocket Mortgage if Pamela still works there, she made the process easy. She reduced my stress during an extremely stressful time. For that, I will be forever grateful. Customers for life!
Y’all better make sure she is very well compensated for what she does, because if you don’t, another institution may snatch her away from you. If I was still in the business world, I’d definitely try to recruit her!
Thanks again Pamela!Read MoreRead Less
Jason S. Smith
Pamela gives the extra needed for extraordinary service and value! I’ve already recommended a close friend with my company to call her! Great overall experience!
Dell Matheson
Great communication! Appreciate that she kept us well informed throughout the whole process
Stephen Murphy
Pamela was very personable and a pleasure to work with. Pamela always followed-up on my questions and made the experience hassle free.
Laura Fletcher
Pamela was always prompt and friendly and made the process easy for us
Phillip Naylor
Pamela was professionally thoughtful and considerate and personally kind and generous in her thoughts and actions. When you start your home buying process, you only hope to find someone like her. Rocket Mortgage- please promote!
Linda Drusda
I felt that Pam was extremely helpful throughout the process. She was available whenever we needed assistance and helped simplify the process.
Barbi Tew
Pamela was very knowledgeable, friendly, works with your weird hours. It was my pleasure to work with Pam. 2 thumbs up!!
Karen Johnson
Pamela was wonderful to work with. She was very kind and helpful.