Perla Delcid

NMLS 2303093

Executive Banker

Perla's Reviews

David Kuebler
Impersonal, Good Support from others inserted Closing took 2 3/4 hours due to 2 mistakes; one from closing notary: had to cancel and rebuild pkg. due to closing agent putting us in wrong county; (UNBELEABLE)..there is no way to change pkg. mistake(s) other than deleting it and starting all over again ) Could not recreate pkg docs on Rocket site because of one document Rocket failed to put a ...Impersonal, Good Support from others inserted Closing took 2 3/4 hours due to 2 mistakes; one from closing notary: had to cancel and rebuild pkg. due to closing agent putting us in wrong county; (UNBELEABLE)..there is no way to change pkg. mistake(s) other than deleting it and starting all over again ) Could not recreate pkg docs on Rocket site because of one document Rocket failed to put a docusign red indicator on one of the closing documents (one hour delay and 2nd call for Rocket help. Overall disappointed of loss of personal promised phone calls that were never made to us (3 times). Luckily last of three Rocket refinances. Would NOT recommend to others. NIce Try BUT NO CIGAR!Read MoreRead Less
Perla Delcid
Reply from Perla Delcid:

Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please know I am here ...Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please know I am here for you in the futureRead MoreRead Less

Tricia Schulze
Perla was knowledgeable and very professional. Great experience.
Al Jamiolkowski
Perla was very knowledgeable having a clear understanding of our needs, acted professionally and was always there to answer our questions.
Melinda L
Perla was very professional and easy to work with. Overall we had a great experience.
Luis Jimenez
Great experience, overall Perla was amazing and easy process, they sent a notary ot my house for the closing and everthing went well.
Cub Smith
The professional and personable personality, with the high level of knowledge and patience. Made my first experience in regards to a loan just wonderful. My worries were guided towards a modest understanding that made the results a success. Thank You Perla
Terrance Higgs
Perla was very helpful and knowledgeable. The closing was quick. Thanks to Perla and Rocket Mortgage my wife and I were able to achieve our financial goal.
Theresa Deckard
Awesome is the first word I would use to describe Perla. Perla took the time to break everything down and explain in detail what my options was. She made me feel at ease on my decision.
Steve Bogas
This entire process went smoothly as Perla was knowledgeable, professional, personable, and explained everything in detail. She continually followed up with me ensuring that I understood the step-by-step process. I would not hesitate to recommend Perla.
Rubie Nieves
Perla was an excellent choice for our situation. She was very knowledgeable and helpful with all the questions we asked her. She put our minds at ease. The process was simple and fast. She is an AMAZING person very sweet and compassionate. She is committed to making the experience a success.
Peter Henfield
Outstanding Outstanding Outstanding!
It was a joy working with Perla. She made EVERYTHING seem less from uploading documents, to trouble shooting and repairing a technical issue we experienced. This was my third closing, because of Perla’s knowledge, attention to detail and kindness. This was by far my BEST experience!
WOW , RM is fortunate to have her on their team!!!
THANK YOU PERLA!!!
Monica Hernandez
Perla gave us very good advice, she answered all our questions kindly, she was attentive to the necessary documents for the process.