Peyton Lewis

Detroit, MI

NMLS 2749836

Banker

Peyton's Reviews

Lindsey Enix
Peyton was initially very helpful, answering my questions and being attentive. However, after we completed the appraisal, things took a turn for the worse. She informed me that the appraisal results were available for viewing and mentioned that while they could pay off all my debts, there was one Capital One card that wouldn’t be covered. I’m not sure what changed between that message and the ...Peyton was initially very helpful, answering my questions and being attentive. However, after we completed the appraisal, things took a turn for the worse. She informed me that the appraisal results were available for viewing and mentioned that while they could pay off all my debts, there was one Capital One card that wouldn’t be covered. I’m not sure what changed between that message and the closing, but the outcome was different from what she stated.

When I had questions, instead of assisting me, she directed me to contact other people for answers. Additionally, she never reviewed the final documents with my husband and me. I admit that we should have read everything more carefully, but there was a lot of information and numbers to process, and we made the mistake of trusting Peyton's word.

As a result, we are now burdened with a higher mortgage and still have significant debt to manage. Peyton misled us, and it has cost us dearly. We will likely have to sell our home due to the mistakes made throughout this process. I would never recommend her to anyone.
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Peyton Lewis
Reply from Peyton Lewis:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations Backline team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less