Rafaela Gojani

Detroit, MI

NMLS 2071179

Senior Support Banker

Rafaela's Reviews

Jennifer Smith
Worst ever. Numbers wrong. Closing wrong. Rude and abrupt. Don’t recommend her or Rocket.
Rafaela Gojani
Reply from Rafaela Gojani:

Dear Jennifer,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better ...Dear Jennifer,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Denzel Neal
Rafaela was quick and communicative in processing my loan requirements, allowing me to close exactly on the timing desired!
Chelsea Pritchard
You have been amazing very knowledgeable and quick responses. Thank you for all of your help
Ashley Klein
Rafaela went above and beyond to help my anything but straight forward assumption. She handled every complication with kindness and compassion. THANK YOU, Rafaela!!!
Sean
Rafaela was amazing. She was extremely patient, professional and helped make this whole process easy.
Erin Willis Pietka
Extremely proactive and personable. Thank you for your help!
Jennifer Huff
Rafaela was fantastic! She was knowledgeable and so helpful. She made the process so easy. It was great working with her.
Charlie Baker
Due to a lot of unforeseen issues, and my own incompetence, it took me a lot longer to provide l all my documentation. Rafael was very patient, kind, and compassionate. She held my hand, walked me through everything, and obtained assistance for me. I would highly recommend her!
Liana Tomchesson
This is a very intense process and Rafaela was a great help through the difficult aspect and patient with her customers.
Bill Dyess
Rafaela is AMAZINGLY PATIENT ! I'm useless when it comes to working online ,and Rafaela never lost her patience,or got frustrated.