Richard Cortez

NMLS 2373524

Senior Banker

Richard's Reviews

Carla Lilly
Richard was nice, helpful, and seemed to care about answering my questions. However, I do feel some things were misleading with the process as I was told I would get a 1% discounted rate the first year for having my previous mortgage through Rocket. I was comparing rates and he sold me on this. However, Rocket turned around and charged me a 1% buy down rate for the 1st year without my knowledge...Richard was nice, helpful, and seemed to care about answering my questions. However, I do feel some things were misleading with the process as I was told I would get a 1% discounted rate the first year for having my previous mortgage through Rocket. I was comparing rates and he sold me on this. However, Rocket turned around and charged me a 1% buy down rate for the 1st year without my knowledge before signing papers. When I questioned this before signing and closing I was told this is just something they do. Basically, making me pay an extra 1% down on interest to get the 1% discount. Very misleading and cost me a lot more at closing without complete transparency. I lost trust in Rocket at that point and am frustrated that everywhere you go someone is trying to scam you. Basically, Rocket has gimmicks to attract customers.Read MoreRead Less
Richard Cortez
Reply from Richard Cortez:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

JASON BRIGGS
Rocked it out for us and made it happen
Derek Calloura
As far as I'm concerned, Richard, was extremely knowledgeable, helpful, and took customer service to a new level. If I have to use Rocket Mortgage again, I'm seeking him out.
Doug Hargett
Professional, knowledgeable and personable. Great to work with!!
Ragane Jackson
Richard was wonderful to work with! Answered any questions we had and was so helpful. I would recommend Rocket Mortgage and Richard to anyone out there!