Rob Turnquist

Detroit, MI

NMLS 30641

Triple Crown Banker

Rob's Reviews

Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jerry Garcia
Rob was very very professional very thorough and sincere with being willing to help at every level of the way. I spoke with many other lenders before choosing Rocket Mortgageloans, and Rob was easily the reason I decided to go through with them. He was much more genuine when speaking with you than the other lenders were and guided us thoroughly through the processs.
Bridget O'Loughlin
Rob process my loan really quick. Couldn’t of done it without him!
Rick Altheide
Excellent service. All expectations were met and delivered flawlessly. Will definitely refer to anyone willing to list
Stella Homicki
GREAT CUSTOMER SERVICE GUY! ONLY PROBLEM: Rocket Mortgage CHARGES HIGH - VERY HIGH FEES FOR THEIR SERVICE.
Urania Krull
For my husband and me, applying for a mortgage loan in the past was extremely stressful. Rob was always available when we had questions, helped us navigate through the process seamlessly, and assured us that we would be successful in our refinancing journey. We are grateful to Rob in helping us realize our goal in obtaining a mortgage with better terms. Thank you Rob!
Dallas Newell
Very professional, yet professional at the same time. He made things very simple and smooth and always made an effort to make sure I was satisfied.
Nan Montesano
Rob was informative, patient, attentive, and above all honest. I respect him and recommend him to everyone.
Adam Torrence
Rob Turnquist was excellent at what he does and his level of professionalism was through the roof. He was very thorough and sincere with being willing to help at every level of the way. I spoke with many other lenders before choosing Rocket Mortgageloans, and Rob was easily the reason I decided to go through with them. He was much more genuine when speaking with you than the other lenders were and...Rob Turnquist was excellent at what he does and his level of professionalism was through the roof. He was very thorough and sincere with being willing to help at every level of the way. I spoke with many other lenders before choosing Rocket Mortgageloans, and Rob was easily the reason I decided to go through with them. He was much more genuine when speaking with you than the other lenders were and guided me with every step of the way and made sure I got everything done, that needed to be, to get the process rolling. If it was possible to give him more than 5 stars I would have, because Rob earned them!Read MoreRead Less
Pam Campbell
Rob was extremely knowledgeable and pleasant to work with. He had my best interest during all phases of the loan.
John Merical
Rob was very professional and polite through out the entire loan process. He quickly addressed any concerns or questions I had. Rob talked me through all the steps that we're up coming or needed to be done which was very helpful in knowing what I needed to have ready as far.as.paperwork. A+