Rob Turnquist

Detroit, MI

NMLS 30641

Triple Crown Banker

Rob's Reviews

Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jeff Goode
Very professional, helpful, he went out of his way to help me with my loan.
Danielle Taylor Diaz
He was a great help to us, followed up with us very well.
Leslie Wallace
My entire experience with an all online motgage application was beyond my wildest expectations!
Rob was the first person I dealt with & he was with me the entire time. I hit a couple of bumps along the way due to things on my end. Rob gave me great advice on each issue & they were resolved quickly. This was not my first mortgage, but rather it was #5. It went the smoothest & fastest out of all. It...My entire experience with an all online motgage application was beyond my wildest expectations!
Rob was the first person I dealt with & he was with me the entire time. I hit a couple of bumps along the way due to things on my end. Rob gave me great advice on each issue & they were resolved quickly. This was not my first mortgage, but rather it was #5. It went the smoothest & fastest out of all. It took from April 7 or 8th until May 23 to actually move into my new house. My first house took almost 5 months due to stalling on the mortgage lenders part. I highly recommend using Rocket Mortgage & in particular, Rob Turnquist for your mortgage needs. The entire team is great & I would call him again in a heartbeat. Thank you Rob for getting me into my dream home.Read MoreRead Less
Marie Parkes
Rob made the mortgage process easy!
Larry Cruthis
I was very pleased with Rob and the ease in which my loan was taken care of. I will call Rob in the future for any more of my loan needs. Thank you Rob!
Judy Adams
Rob was very easy to deal with, very professional in a friendly way. Our loan took over two months because county taxes became due during the time we were trying to close the loan but Rob was always trying to figure out a way to speed up the process. Rob always returned our calls in a timely manner. He is such a friendly guy, easy to talk to, somebody you would like for a neighbor. I wish him ...Rob was very easy to deal with, very professional in a friendly way. Our loan took over two months because county taxes became due during the time we were trying to close the loan but Rob was always trying to figure out a way to speed up the process. Rob always returned our calls in a timely manner. He is such a friendly guy, easy to talk to, somebody you would like for a neighbor. I wish him much success in his future with Rocket Mortgage. Read MoreRead Less
Tina Castle
It was wonderful dealing with Rob he was always polite and very informative always treated us with respect and helped us so much. Thank you
Robert Harbin Jr.
Rob lead his team to help us to refinance our home loan and credit card balances into the best type of home loan for our situation. They carefully brought us through the Veterans Home Loan and Mortgage process and stayed with us all the way to a successful conclusion. This involved necessary home improvements and several extentions in the fixed rate that we wanted to keep. Rob saw to it that ...Rob lead his team to help us to refinance our home loan and credit card balances into the best type of home loan for our situation. They carefully brought us through the Veterans Home Loan and Mortgage process and stayed with us all the way to a successful conclusion. This involved necessary home improvements and several extentions in the fixed rate that we wanted to keep. Rob saw to it that all was accomplished and the loan closed without a hitch. We greatly apprecxiate Rob and his team's work.Read MoreRead Less
Kelly Larson
Rob was great and provided me exceptional support throughout the entire process with Rocket Mortgage. He was there to answer all my questions all or night and was very helpful throughout making the experience more enjoyable. The process was simple and easy with Rocket Mortgage.
Rita Muffley
Rob is quick, efficient, and very knowledgeable at his job with Rocket Mortgage.
He presented the material with expertise allowing me to understand how the process works. He didn't waste me time. I appreciate his efforts!