Rob Turnquist

Detroit, MI

NMLS 30641

Triple Crown Banker

Rob's Reviews

Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jim Drummond
Rob and the staff at Rocket Mortgage provided me with exceptional support throughout the entire process of refinancing my home. Without their thorough assistance, I would have become lost at the 1st step. I have obtained loans in the past but no company could compete with Rob's team insuring that I understood each step of the process. I would highly recommend to my family, friends and anyone ...Rob and the staff at Rocket Mortgage provided me with exceptional support throughout the entire process of refinancing my home. Without their thorough assistance, I would have become lost at the 1st step. I have obtained loans in the past but no company could compete with Rob's team insuring that I understood each step of the process. I would highly recommend to my family, friends and anyone seeking to refinance to consider contacting Rob and his team.
Sincerely,
Jim DrummondRead MoreRead Less
Jeremy Miller
I entertained the thought of refinancing my home but was very skeptical because I wasn't sure my credit was good enough. I was introduced to Rob and he got right to the point and was in depth as to what he needed to proceed and I qualified for a VA loan which I was very excited about. We moved through the process with ease and closed in about a month. I'm glad I decided to take that step. Thanks ...I entertained the thought of refinancing my home but was very skeptical because I wasn't sure my credit was good enough. I was introduced to Rob and he got right to the point and was in depth as to what he needed to proceed and I qualified for a VA loan which I was very excited about. We moved through the process with ease and closed in about a month. I'm glad I decided to take that step. Thanks again Rob!!!Read MoreRead Less
Keenan Alforque
Rob made me feel as if we have known each other for a long time. He has a great team and excellent people skills I loved doing buisness with a will continue to do buisness with him and I will not hesitate to send anyone his way.
David Newyear
Rob was a pleasure to work with. Great communication - we were kept up to date throughout the process, any questions that came up were promptly answered.
Wade Kelling
Rob did a great job explaining what was needed from me and walked me through the process with ease. I had been very busy at the time he first contacted me. Rob patiently awaited for a good time for me to start the process. I appreciate that. He wasn't pushy and understood I was in the middle of many things. He did however stay in touch until I was in a position to get started.
Steven Martin
Rob and the team at Rocket Mortgage did a fantastic job with my refinance. They are very knowledgeable about the entire process and kept me informed every step of the way. This is the third time I have used Rob at Rocket Mortgage and I also recommended my daughter to him for her mortgage needs.
GREAT JOB!
Eric Bailey
Rob did an excellent job on our Rocket Mortgage and set us up with a great home loan.
Tonya Aldridge
Rob stayed right on top of everything and answered every question and returned every call ASAP. We couldn't have been any happier. He was great to work with.
Tena La Nuevo
Mr. Turnquist, yes he was great! With all my needs he was able to help. His customer service skills are great. And I work in customer service and that's number 1 with me. He is very sincere with what he does, he follows through. I would highly recommend Mr. Turnquist.
Karla Whitten
I was stunned by the level of professionalism Rob possessed. He was amazingly efficient. I closed in two weeks! His expertise about the real estate market was most impressive and more extensive than any other mortgage officer I have ever met. This on top of the fact that he was extremely personable and pleasant and patient with me: not at all pushy, made me a huge fan of Rocket Mortgage. You ...I was stunned by the level of professionalism Rob possessed. He was amazingly efficient. I closed in two weeks! His expertise about the real estate market was most impressive and more extensive than any other mortgage officer I have ever met. This on top of the fact that he was extremely personable and pleasant and patient with me: not at all pushy, made me a huge fan of Rocket Mortgage. You might think my use of superlatives is excessive, but there isn't any other way to express my satisfaction. You'll be in excellent hands with Rob. In fact the entire team I worked with were fabulous, even the woman who came t my vacation home to close the mortgage.Read MoreRead Less
Lionel Haynes
Rob and I had a wonderful professional relationship in refinancing my home. It was quick and easy. I did think loan could be process i that short time period. The loan was process just as he said. Great Job Rob.
William Damson
Bob was knowledgeable , not pushy and professional , one problem your other folks do not

each other way to many folks involved .