Rob Turnquist

Detroit, MI

NMLS 30641

Triple Crown Banker

Rob's Reviews

Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jennifer Sengstock
Rob was super patient and always in contact with us, answering any questions that we had. Our process was not exactly smooth but that really had nothing to do with Rocket. We look forward to working with Rocket Mortgage and know that we are in good hands. Thank you Rob for all your assistance.
Lynn Ross
Rob was the most personable, patient, and knowledgeable. He truly went the extra mile to put together a re-fi that would best benefit my needs. Rob is the best, and a tremendous asset to your team. Thanks for making this such a positive experience!
Karen Crump
Rob was so great to work with! He found the best option for my needs and stayed in touch with me throughout the process. I am so appreciative for his hard work. I would definitely consider using Rob with any future needs. Great company!!
Jj Hill
We appreciated our entire experience with Rob - he's knowledgeable, expeditious, and personable.
Melissa Richardson-Cole
Rob did a great job explaining the process and answered all our questions. He was very quick to answer when I would email or call. If you need to refinance a house this is your guy! Thank you for making this very stressful situation so easy!
Dan James
Rob Turnquist was first class. Rob made the process so pain free and he put me at ease from the start. I admit I was apprehensive and not sure I wanted to go through what I expected to be an awful process but this was amazingly simple, calm, quick, and rewarding in the end. I highly recommend Rob and the Rocket Mortgage team.
Ivan Voukadinov
Rob was great to work with and provided excellent customer service and explanations for everything! Will be glad to work with him again in the future.
Holly Pushefski
Rob was great to work with. He was patient and personable and never made me feel like I was asking a dumb question, even if I asked the same thing for the tenth time!
Sebastian Tucker
I really enjoyed working with Rob. He was very professional and made me feel at ease with the whole process. He explained everything as we went along and if I had any questions he always knew the answer. It was the easiest process I went through! He was great and I would recommend him to anyone I knew was refinancing! If I could I would give 10 stars!!
Angela Ventouratos
Rob was excellent!!!He when above his job to be very very helpful and he show a lot of understanding and he guard me step by step to do everything. I am very very grateful for all his help, without Rob I don’t think I would done it. In the world that we live in I wish there were more people like Rob to go above his job to help me.Thank you so much for all the you had done for me.