Rob Turnquist

Detroit, MI

NMLS 30641

Triple Crown Banker

Rob's Reviews

Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Terrie Edwards
My experience was absolutely wonderful. Rob is kind , understanding, and extremely knowledgeable. I would recommend Him to anyone with mortgage or refinancing needs. He will go the extra mile for you. He certainly did for me.
Laurie Johnson
Rob is a very knowledgeable and easy to work with. During the initial application process Rob answered all of our questions and made our decision to proceed extremely smooth. After the initial application process was completed and the loan moved forward Rob continued to be available whenever we had questions or simply needed some reassurance that things were proceeding according to schedule. We...Rob is a very knowledgeable and easy to work with. During the initial application process Rob answered all of our questions and made our decision to proceed extremely smooth. After the initial application process was completed and the loan moved forward Rob continued to be available whenever we had questions or simply needed some reassurance that things were proceeding according to schedule. We would highly recommend Rob to handle your mortgage needs.Read MoreRead Less
Ted Phelps
Very knowledgeable. Easy to work with . Always there when you needed him. I would always recommend Rob , he did an excellent job for me!
Adrienne Schuette
From our first conversation Rob was nothing but helpful and enthusiastic. He made the process easy!
Nelson Silverio II
Rob is fantastic. Very thorough, clear and makes himself available to answer questions and guide you through the process. Wish there was a six star rating available!
Joseph Couvreur
Working with Rob was fantastic. He saved me a bunch of money that USAA wouldn't and he was extremely responsive and informative. He was able to answer all of my questions and was a pleasure to work with. I highly recommend Rob and have even told my other family members that they should refinance with Quicken after the experience.
Susan Anderson
I was very happy with my experience with Rob. He was very professional and completed every step with me in a timely manner. If there were a 10 in stars to rate , I would definitely give him a 10. It was the best experience I have ever had with anyone. He was extremely helpful and responded quickly to all my calls and emails whenever I needed anything or had any questions. I would recommend Rob to ...I was very happy with my experience with Rob. He was very professional and completed every step with me in a timely manner. If there were a 10 in stars to rate , I would definitely give him a 10. It was the best experience I have ever had with anyone. He was extremely helpful and responded quickly to all my calls and emails whenever I needed anything or had any questions. I would recommend Rob to family and friends. He is the best!! I’m very happy I chose to go thru with my loan thru Rocket Mortgage with Rob.Read MoreRead Less
Don Szkubiel
Rob provided us Great service, his patients and knowledge served us well, in the end we saved some money we hadn't counted on. We plan to request Rob's services in the future. Thanks for everything!
Donald & Angela
Jack Lawton
Rob is very though and knowledgeable in his job.
Bob Gaitens
Rob is very thorough and it was obvious concerned about our needs.