Rob Turnquist

Detroit, MI

NMLS 30641

Triple Crown Banker

Rob's Reviews

Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Tasha Rash
I really enjoyed working with Rob. He was very professional and made me feel at ease with the whole process. He described everything that was going on and if I had any questions he always knew the answer. It was the easiest process I went through! He was great and I would recommend him to anyone I knew was going to go through the process!
Tarik LD
Excellent knowledge and support! Thanks...
Jimmy Li
Rob is great. He makes sure "handoff" is done and always "followup". This is very critical for this kind of self service model to work.
Charles Humes
Rob was very detailed, professional and understanding during the loan process. If for some reason he didn't have the immediate answer to our question he wasted no time in procuring the answer for us. He made the refinance a smooth & pleasant process.
Thank you Rob
Carlos Quintana
Support and professionalism are Rob's marks. It makes all the paperwork and process to obtain a loan and now a refinancing a really pleasant experience. I highly recommend Rob.
Sylvia Carr
rob very helpful during whole process, and patient, thank you
Sylvia Carr
took a little longer than expected, other than that good results, I kind of wish I shopped around a little more could have got a lower % by a least 1%
Rob Turnquist
Reply from Rob Turnquist:

Dear Sylvia,

Thank you for your review. As a Licensed Expert it is my goal to offer you a competitive rate. I strive to help my clients achieve financial stability by providing the best offer I can. I apologize if there was anything I could have done better to meet your loan goals. Please know I am here for you in the future.

Subha Chikkala
Rob has always been so efficient and helpful. We highly recommend him.
Josephine Martin
This is the second time I have worked with Rob and in both cases he met all my expectations, I woul certainly use him again should the need ever arise.
Preston Frazier
Quick answer the questions. Very informative and recep