Rob Turnquist

Detroit, MI

NMLS 30641

Triple Crown Banker

Rob's Reviews

Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Roberto Molina
Excellent job and help by Rob!!
Todd Musch
Friendly! Caring! Outstanding! Honest! These are just a few words to describe Rob. He is a great communicator and listened to everything that I wanted. He made the process simple, easy and pleasant. The last person I worked with, through a different company, made me do all the work. Not Rob, he worked hard for me and was able to provide an excellent loan at a low fixed interest rate. I’m very ...Friendly! Caring! Outstanding! Honest! These are just a few words to describe Rob. He is a great communicator and listened to everything that I wanted. He made the process simple, easy and pleasant. The last person I worked with, through a different company, made me do all the work. Not Rob, he worked hard for me and was able to provide an excellent loan at a low fixed interest rate. I’m very thankful that Rob was my personal home loan expert!Read MoreRead Less
Jorge Saucedo Carbajal
Thank you Rob for supporting me during my loan refinancing process, you did great job answering questions and providing information in a timely manner.
Kristy Davidson
Rob was incredible to deal with. He was kind, efficient, knowledgable and took his time answering my questions. He was always on the ball and did a great job!
Dennis Griffin
This is the second refi we have done with Rob and if there ever is a third he will be the only one we call. I cannot say enough positive about both his assistance and friendliness. I also have to add that the rest of the Rocket Mortgage team as well as the overall process were equally as helpful.
Angie Dooley
Rob did a great job! He made the process super easy. I highly recommend him.
Nicole Wheeler
Every question answered, super fast and knowledgeable. We couldn't be happier with our refi! Great experience!
Marius Peter
Rob was like a rocket. He acted fast on everything considering the times we live now. Everything worked smooth.
Nicole LaVake Sakhleh
Rob was great to work with on our remortgage! He was knowledgeable, had incredibly fast turn around times to our questions, provided the most completive rates that we found in the market, and made the process SUPER easy! Highly recommend Rob!!
Elaine Chiarelly
I wish there was a button for 10 stars! I could not be more appreciative for the amazing service I received while refinancing my loan. Rob Turnquist made the experience very understandable and took the time to explain the process from the first to the very last step. Rob was patient and kind with all of my questions, understanding to my situation, and sincerely had my best interests be first ...I wish there was a button for 10 stars! I could not be more appreciative for the amazing service I received while refinancing my loan. Rob Turnquist made the experience very understandable and took the time to explain the process from the first to the very last step. Rob was patient and kind with all of my questions, understanding to my situation, and sincerely had my best interests be first and foremost. He treated me professionally, but like family. I could not be more grateful to him for what he accomplished for me. I enjoyed the process as he was most genuine, incredibly knowledgeable, we could laugh, and although at times matters seemed uncertain, he was the reassurance I needed. I cannot sincerely and kindly thank him enough for all his efforts on my behalf.Read MoreRead Less