Rob Turnquist

Detroit, MI

NMLS 30641

Triple Crown Banker

Rob's Reviews

Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Julie Christianson
Rob was very knowledgeable, answered all of my questions, and was very accessible throughout the whole refinance process. Rob provided an excellent experience.
Nedja Tomicic
Thorough.. friendly.. easy to reach any time any way.. knowledgable .. fantastic experience dealing with Rob Turnquist. Felt more personal than dealing with someone locally that I can physically see. Fantastic experience. Such easy use of technology with confidence Rob will be there if needed.
Jeffrey Buckner
Rob was very helpful and made this process extremely easy for me. Even when there were technical difficulties with the website he was able to get me status updates on when those would be resolved so I could continue.
Natalie Bravo
Rob was very knowledgeable and responsive to all our needs.
Joel Moss
Great experience. Rob is very knowledgeable and makes things clear. I wouldn’t hesitate to work with him again. I appreciated him being so straightforward and friendly. Who knew a refinance could be so easy!
Nancy Turnquist
Rob was terrific to work with! He was honest, professional, pleasant, easy to work with, and responded immediately to our requests.
Michael Flash
We have done 3 refinances with Mr. Turnquist. Every one spelled out to the letter with no unknowns or surprises. He is definitely an asset to Rocket Mortgage because he makes Rocket Mortgage stand out from the rest of Mortgage companies in the wild.
Vitaly Zhurba
I liked to work with Rob, he is very responsive and open to find a solution that works for you
Jenna McDonald
Always returned my emails and phone calls within a hour . He was on top of everything and his explanations were precise ! He did a great job!
Al Amin A Hasan
He does cooperate friendly.
He lessen everything carefully and try to give solution as can he does.