Rob Turnquist

Detroit, MI

NMLS 30641

Triple Crown Banker

Rob's Reviews

Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Theresa Mullany
Rob was amazing to work with. He answered all of our questions and made this process so, so easy. He was very prompt with his follow up and explained everything throughout the process. He even checked in with me on a Saturday just to make sure everything was taken care of. I wish I had a second home to refinance just so I could work with Rob again. Truly truly top notch service. Thank you ...Rob was amazing to work with. He answered all of our questions and made this process so, so easy. He was very prompt with his follow up and explained everything throughout the process. He even checked in with me on a Saturday just to make sure everything was taken care of. I wish I had a second home to refinance just so I could work with Rob again. Truly truly top notch service. Thank you Rob!Read MoreRead Less
LD Murphy
Rob was the best from beginning to the end of the process. He kept me informed of the status of the refinance, walked me through the on-line paperwork and ensured I understood ever step along the way. I would have dropped the refinancing had it not been for his excellent customer service and knowledge!!!! Thank you, you're the best.
Dan Thomas
Rob was great. Quick and painless.
John Doyle
Rob was helpful to our needs and made the loan process quick and satisfying. All questions were answered completely and with urgency.
Raymond Martin
It was a pleasure working my mortgage through with Rob, he was always available and responsive
John Williams
Rob was great to work with. Very responsive to my questions and concerns. I would highly recommend that you use Rob and his team for your mortgage needs.
Jerry Rogers
Rob was very responsive to all questions and coupled with his patience in responding to repetitious questions made him a pleasure to do business with.
Philip Appolonia
I felt very comfortable with Rob from the beginning. I understand why, but I was disappointed when I had to work with other people during my progression. I never had that connection with the other people. However, there were too many people that I had to deal with. I accidently reached Rob once, when I was frustrated with the progress and he got back to me within the hour with the answers for ...I felt very comfortable with Rob from the beginning. I understand why, but I was disappointed when I had to work with other people during my progression. I never had that connection with the other people. However, there were too many people that I had to deal with. I accidently reached Rob once, when I was frustrated with the progress and he got back to me within the hour with the answers for me. Perhaps one can limit the number of people one has to work with to make the stressful experience better for the customer. Again, Rob was top-notched as far as I'm concerned. Thank you.Read MoreRead Less
Julia Hahn
I appreciate how Rob kept the ball rolling to keep my refinance moving and he also made sure to keep me up-to-date on all the details.
Garry Francis
Rob was great to work with. He explained things very well, was very professional and the whole process was fast! He followed up on every little detail and made sure our loan got processed very smoothly, while keeping in contact all along the way.