Rob Turnquist

Detroit, MI

NMLS 30641

Triple Crown Banker

Rob's Reviews

Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Richard W. Croteau
Rob was very good to work with. He was knowledgeable and professional with us making sure that any of our concerns were taking care of. He also followed up with us many times during this process.
Again, We thank Rob & Rocket Mortgage.

Richard W. Croteau
Jim Rice
Thank you, Rob! This entire process was simple and convenient. My questions were answered, my numerous calls, texts and emails were returned right away, and you were patient, professional, and friendly. Changes were handled rapidly, and I felt that you truly cared about my experience. From initial contact with Rob to a scheduled closing date was less than two weeks, with most of that time ...Thank you, Rob! This entire process was simple and convenient. My questions were answered, my numerous calls, texts and emails were returned right away, and you were patient, professional, and friendly. Changes were handled rapidly, and I felt that you truly cared about my experience. From initial contact with Rob to a scheduled closing date was less than two weeks, with most of that time waiting on us to provide the necessary documents. I have been wary of using online services before, but the interface with Rocket Mortgage was intuitive and easy. Thanks again, Rob.Read MoreRead Less
Heather Meers
He was very helpful. Any time I had a question he would answer it within a day and if I didn’t understand something he would take the time to explain it. I would highly recommend them for all your loan needs.
Nathalie Nkenlifack
Hi Rob thank you for walking me through the process of home Morgage. I don't know how to thank you for all the work you have done to help us bye our first house. I was not really sure if we were going to make it but you always encourage me to have faith in your bank and give you a chance to make this happen. Now we move to our new house due to your hard work. I thank you 100 times and promise to ...Hi Rob thank you for walking me through the process of home Morgage. I don't know how to thank you for all the work you have done to help us bye our first house. I was not really sure if we were going to make it but you always encourage me to have faith in your bank and give you a chance to make this happen. Now we move to our new house due to your hard work. I thank you 100 times and promise to give your contact to all my relatives that would need a morgage loan. It was I great pleasure working with you. Have a bless day.Read MoreRead Less
Mike Bostwick
Wonderful to work with, extremely friendly and very knowledgeable with any questions that I had. And was very fast to get back to me with anything that I needed done
James Morris Real Estate Professional
Rob did a great job keeping communications open and keeping buyer informed
Larry Hand
I have done a couple of deals with Rob and could not be more please with his knowledge and performance
Praveen Chikkala
Buying a new home is a scary process. Luckily, we had Rob who worked with us from the initial contact to the end of the process and was an immeasurable help. We would gladly recommend him to our friends and appreciate his professionalism, efficiency, and attention to detail. Thank you Rob, you are greatly appreciated.
Jencie Boland
It is because of Rob that I refinanced my home with Rocket Mortgage again from 5 years ago! He is the ultimate professional with a fantastic personality that quickly assures you that you are in good hands. He is impressive with his deep knowledge of the mortgage industry and yet effectively communicates to be understandable to a laymen. His customer care is way above and beyond: supportive, ...It is because of Rob that I refinanced my home with Rocket Mortgage again from 5 years ago! He is the ultimate professional with a fantastic personality that quickly assures you that you are in good hands. He is impressive with his deep knowledge of the mortgage industry and yet effectively communicates to be understandable to a laymen. His customer care is way above and beyond: supportive, collaborative, responds promptly to your inquires, attentive to the success of the process. His easy going style, land logical attitude makes working with Rocket Mortgage easy. I would sincerely say Rob brings "gold star" value to your business.Read MoreRead Less
Peter Schoen
Goes out of his way to help you. Has the patience necessary,