Rockey Gaizi

Detroit, MI

NMLS 1719595

Triple Crown Banker

Rockey's Reviews

Paul Freed
Rockey was totally committed to our VA refinance from first contact to closing. He and his operations team were accessible 24/7 with key clarification questions and individualized support! In particular, Rockey worked with my county tax assessor to ensure they were aware and evaluating property taxes since I’m a disabled veteran. The result was much lower escrow and an overall payment reduction. ...Rockey was totally committed to our VA refinance from first contact to closing. He and his operations team were accessible 24/7 with key clarification questions and individualized support! In particular, Rockey worked with my county tax assessor to ensure they were aware and evaluating property taxes since I’m a disabled veteran. The result was much lower escrow and an overall payment reduction. Finally, after 13 moves and home purchases due to military service, this was the best customer service and responsive mortgage experience. Rockey is a hero to this old, broken vet!Read MoreRead Less
Jimmy Powell
Rockey was wonderful! Very knowledgeable and communicative with all I needed to know! And he made the whole process super easy and walked me right through each step to ensure everything was complete. Now I have a new home loan paying a ton less interest than before! Thank you for all of your help guiding me through what turned out to be a very easy process!
Ed Holliger
Rockey was very helpful but I did have the same issue as someone else. The issue was our $500 good faith would be returned to me. I didn't realize they would deduct it from the total loan amount. I used a credit card and wanted to pay it back once we closed but I did not receive the $500 back. Transparency would have been nice.
Rockey Gaizi
Reply from Rockey Gaizi:

Dear Edward,

I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way about our process. At Rocket Mortgage, we take great pride in delivering high quality service. I am sorry if there was an opportunity where I could have better assisted assist you or answered any outstanding questions you had. I see our Client ...Dear Edward,

I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way about our process. At Rocket Mortgage, we take great pride in delivering high quality service. I am sorry if there was an opportunity where I could have better assisted assist you or answered any outstanding questions you had. I see our Client Relations team was able to talk with you and discuss your concerns further. Please know I will be available to assist you if you have any questions for me in the future.Read MoreRead Less

James Sanders
Rockey gave exceptional customer service, explaining the loan details and refinancing process in detail with clarity.
Clare Coffey
Rocket walked me through all the options unique to my refinancing. Including, simple online document submission. He made it all a “no-brainer” decision for me.
Jay Zabawa
was honest on our first call about what could be done to improve my existing mortgage. Process was simplified and one of the easiest mortgage processes ever
Scott Eldredge
Rockey was very helpful and efficient. With his help, the application process was easy and smooth to navigate. He did a great job at explaining everything, even when the appraisal didn't go my way. Rockey was awesome!
William Zeidler
Rockey was very knowledgeable and friendly. He answered all my questions about the refinance process. He made it very easy.
Khalfani Drummer
Rockey was a great person to work with. He was almost always available, and when he wasn't, he got back to me as quickly as he could. He professional, knowledgeable and helpful.
Jose Beltran
Very professional and knowledgeable. Helped me with questions along the entire process. Online submission of my documents made this process much easier.
Carrie Monroe
Helpful, resourceful and there for me when I needed him.