Sam Shabrang

Detroit, MI

NMLS 1087476

Triple Crown Banker

Sam's Reviews

Bonnie Abraham
From the beginning it was clear that Sam was working hard to make my unusual income situation a puzzle that could be solved with perseverance. His commitment to me was clear and felt reassuring even when the process was plagued by delays and unusual conditions. It took a while to get it all sorted out but Sam supported and encouraged me throughout the process. His knowledge and commitment got the ...From the beginning it was clear that Sam was working hard to make my unusual income situation a puzzle that could be solved with perseverance. His commitment to me was clear and felt reassuring even when the process was plagued by delays and unusual conditions. It took a while to get it all sorted out but Sam supported and encouraged me throughout the process. His knowledge and commitment got the details aligned and I was able to get the refinance I so badly needed. Thanks Sam for not giving up! I appreciate your commitment to your work and to me as a person, not just an applicant. Thank you!Read MoreRead Less
Mark Kellogg
Sam is great! As far as loans go, ours was a tiny little refinance of high five figures. That didn't phase Sam and he provided excellent service. He answered questions promptly, and always kept in touch with short emails throughout the 5 weeks from first introduction to final closing.

Great job Sam, thanks!
Tim Berry
Sam was fantastic to work with!!!

He took the time to come up with a solution that worked perfect for my wife and I.

Thanks Sam!!!
Jayesh Srivastava
Sam's the man! He's always looking out for his client's best interest and tailors his communications to meet their needs. If you have Sam in your corner, you won't go wrong. Thanks for helping us with our ReFi!
Petula Sankarsingh
Sam was not helpful and ended the chat in a very rude manner. He also kept asking questions that were already answered on the application. I provided personal information for the second person to be added to the application, and then he said I needed to call. If that was required, why was the information requested through chat in the first place? The interaction felt confusing and somewhat ...Sam was not helpful and ended the chat in a very rude manner. He also kept asking questions that were already answered on the application. I provided personal information for the second person to be added to the application, and then he said I needed to call. If that was required, why was the information requested through chat in the first place? The interaction felt confusing and somewhat questionable.Read MoreRead Less
Sam Shabrang
Reply from Sam Shabrang:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Michael Nitti
Sam was THE Man, right from our very first conversation. He made us feel taken care of, and followed up all of our questions in a way that caused us to know that we were in the right place. And when the loan finally closed, he continued to reply right away to a few minor questions we had about our previous loan. Thank You Sam!!
Bull Dawg Basketball
Sam is an incredible professional who works hard for you.
Gina Muccia
I had the pleasure of working with Sam with Rocket Mortgage recently, and I couldn't be more impressed with the service he provided. From the moment I started my home loan application, the process was smooth, efficient, and stress-free. The online platform was incredibly user-friendly, and I appreciated how easily I could track the status of my application.

What really stood out, though, was the ...I had the pleasure of working with Sam with Rocket Mortgage recently, and I couldn't be more impressed with the service he provided. From the moment I started my home loan application, the process was smooth, efficient, and stress-free. The online platform was incredibly user-friendly, and I appreciated how easily I could track the status of my application.

What really stood out, though, was the outstanding customer service Sam provided us. The entire team at Rocket Mortgage was always available to answer any questions I had and provide guidance along the way. They were patient, knowledgeable, and genuinely committed to helping me find the best option for my needs. Every step felt personalized, and I never felt like just another number.

I also have to mention how fast and seamless the approval process was. Rocket Mortgage made what can often be a complicated and lengthy process feel simple and quick. I was able to secure a great rate, and the whole experience exceeded my expectations.

If you're looking for a reliable and customer-focused mortgage provider, I highly recommend Sam at Rocket Mortgage. He made refinancing my home an easy experience!Read MoreRead Less
Joseph DeMary
My new found friend Sam - is the MAN. He is knowledgeable, kind and was a big asset in working with me to process my loan. I have gotten to know him, as much as one can through business transactions and found him to be a person of understanding and wanting to help in any way he could. Thank you Sam.
gerard donnelly
Excellent
Very, very knowledgeable and kind