Samuel Downey

Phoenix, AZ

NMLS 2181586

Triple Crown Banker

Samuel's Reviews

Jason Aepli
Samuel is a pleasant person to work with. My issue is he set expectations too high for what Rocket could deliver. The loan process took longer than he lead me to believe it would be resulting some financial stress on my end. I also didn’t appreciate the daily calls and texts from him (I’m pretty sure this was mandated by Rocket) which felt like there was an undue degree of urgency and pressure ...Samuel is a pleasant person to work with. My issue is he set expectations too high for what Rocket could deliver. The loan process took longer than he lead me to believe it would be resulting some financial stress on my end. I also didn’t appreciate the daily calls and texts from him (I’m pretty sure this was mandated by Rocket) which felt like there was an undue degree of urgency and pressure to submit the application, but as soon as the application an documentation was submitted I had to pester him for status updates. The whole experience felt like a meaningless sales transaction. If I had to do a Home Equity Loan again I wouldn’t do it with Rocket.Read MoreRead Less
Samuel Downey
Reply from Samuel Downey:

Dear Jason,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you...Dear Jason,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

Shirley Beaudry
Samuel was very helpful and patient with me in providing answers and helping me understand the process and in completing each step necessary. He didn’t rush me through, but made sure I understood each step. He made himself available to call if I needed any help or questions answered.
He made me feel at ease throughout the whole process.
Anthony Kuchynka
Sam was very helpful throughout the entire process and very knowledgeable on everything involved, including services that Rocket does not provide. At the time of our initial conversation, I was simply doing research on the best option for my situation and goals, and was leaning towards a HELOC. Rocket doesn't offer a HELOC, but he was still more than willing to have a conversation with me about my...Sam was very helpful throughout the entire process and very knowledgeable on everything involved, including services that Rocket does not provide. At the time of our initial conversation, I was simply doing research on the best option for my situation and goals, and was leaning towards a HELOC. Rocket doesn't offer a HELOC, but he was still more than willing to have a conversation with me about my plans and goals, as well as explain the main differences in the different options. In the end I opted, to work with Sam not only because the option he offered ended up being the one that for best, but also because he was willing to help, regardless of whether or not I was going to use his services.Read MoreRead Less
Debbie Streichsbier
I recently had the pleasure of working with Samuel, a Home Loan Expert, and I could not be more satisfied with the experience. From the very beginning, Samuel demonstrated an impressive level of responsiveness. Whenever I reached out, whether by phone or email, he replied almost immediately. I highly recommend Samuel to anyone seeking a home loan expert who is responsive, knowledgeable, and ...I recently had the pleasure of working with Samuel, a Home Loan Expert, and I could not be more satisfied with the experience. From the very beginning, Samuel demonstrated an impressive level of responsiveness. Whenever I reached out, whether by phone or email, he replied almost immediately. I highly recommend Samuel to anyone seeking a home loan expert who is responsive, knowledgeable, and genuinely invested in helping you achieve your goals. His outstanding service turned what could have been a daunting process into a positive and empowering experience.Read MoreRead Less
don skinner
Samuel was respectful and professional! good job
Kevin and Kim Baldwin
I want to say how wonderful it was to work with Samuel during the home refi and cash out. Every change we threw at him know matter what day of the week or seemed to be odd times he would get back with me ASAP. Definitely knows his job and how to answer questions and help for everybody. I don’t think I’ve ever had a salesperson over my life be as personable as Samuel. Ty for all your help. ...I want to say how wonderful it was to work with Samuel during the home refi and cash out. Every change we threw at him know matter what day of the week or seemed to be odd times he would get back with me ASAP. Definitely knows his job and how to answer questions and help for everybody. I don’t think I’ve ever had a salesperson over my life be as personable as Samuel. Ty for all your help. Definitely was a blessing to work with. Keep up the great work. KRead MoreRead Less
CHARLES WATSON
Great experience from start to finish. He was available, open and honest.
Kristine Dolliver
Sam was very transparent and professional. He was available for questions and concerns and always gave straight forward answers. Great work Sam! :)
Jeanette Castillo
Samuel was excellent, professional and friendly. He explained everything quite well and moved our loan along quickly!
Rees Gwynn
Samuel was the absolute best individual I’ve ever worked with on a loan. It was very knowledgeable understanding and put together a perfect scenario for me to obtain my refinancing. I recommend Samuel for anyone.