Sarena Scales

Cleveland, OH

NMLS 1637377

Director, Rocket University

Contact Information

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(216) 466-8198
(216) 466-8198
Website https://www.rocketmortgage.com/?qls=SPF_universl.2308201611
As your trusted Home Loan Expert Sarena is dedicated to creating the best home loan experience for you. With the help of the online tools from Rocket Mortgage®, you'll feel certain that you're getting a loan that meets your needs. Work with Sarena and get the peace of mind that comes with working with an expert.

Rocket Mortgage Sales

128231 Reviews

Sarena's Reviews

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Asad Elkhatib

November 25, 2019

Very nice and helpful Very nice to work with very officiant very good

Anna Fulk

July 11, 2019

Sarena is the most undrestanding person i ever talked to she explain every thing where i could understand and answer.And most of all Step by step on the computer .I would recommend her if anyone needed a mortgage

Andrew de la Llata

July 10, 2019

Sarena is AMAZING ! She helped with my mortgage in June 2019 ,answered all my questions promptly ,we even shared some travel tips . When I have someone that wants a mortgage I’ll recommend Ms. Sarena

Aimee Higgins

June 5, 2019

Serena was incredibly knowledgeable and efficient in getting me all the information I needed to make my decision to use Rocket Mortgage. She was personable and “real” in all of our conversations. I truly felt that I was working with a kind person who had a busy life and understood what I was going through. She was not a robotic agent pushing for a closed deal. I appreciate her time and ...Serena was incredibly knowledgeable and efficient in getting me all the information I needed to make my decision to use Rocket Mortgage. She was personable and “real” in all of our conversations. I truly felt that I was working with a kind person who had a busy life and understood what I was going through. She was not a robotic agent pushing for a closed deal. I appreciate her time and attention.Read More Read Less

DeLayne Hawkins

May 3, 2019

Sarena was very friendly, knowledgable, and accurate.

Debbie Dunn

March 20, 2019

She was so friendly and professional.

Robert Palermo

March 12, 2019

O only wish I could give her more then 5 stars. She was truly outstanding to work with and very pleasant. I truly appreciate everything she did for me.....Bob Palermo

Melissa Stanfield

March 12, 2019

Sarena was awesome to work with. She kept me informed about everything I needed to know and walked me step by step through my refinancing process. I wish my wells Fargo representative was this thorough when I bought my house. She is truly a great employee for you and you are lucky to have her. I cannor express to you how great she was.

Russell Austin

February 18, 2019

Very curtesy when it come to my time and needs

Leon Dreiling

January 15, 2019

Good friendly service. I would recommend Serena to work with to anyone.

Rocket Mortgage, LLC; NMLS #3030; www.NMLSConsumerAccess.org. Equal Housing Lender. Licensed in 50 states. AL License No. MC 20979, Control No. 100152352. AR, TX: 1050 Woodward Ave., Detroit, MI 48226-1906, (888) 474-0404; AZ: 1 N. Central Ave., Ste. 2000, Phoenix, AZ 85004, Mortgage Banker License #BK-0902939; CA: Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; CO: Regulated by the Division of Real Estate; GA: Residential Mortgage Licensee #11704; IL: Residential Mortgage Licensee #4127 – Dept. of Financial and Professional Regulation; KS: Licensed Mortgage Company MC.0025309; MA: Mortgage Lender License #ML 3030; ME: Supervised Lender License; MN: Not an offer for a rate lock agreement; MS: Licensed by the MS Dept. of Banking and Consumer Finance; NH: Licensed by the NH Banking Dept., #6743MB; NV: License #626; NJ: New Jersey – Rocket Mortgage, LLC, 1050 Woodward Ave., Detroit, MI 48226, (888) 474-0404, Licensed by the N.J. Department of Banking and Insurance.; NY: Rocket Mortgage, LLC, 1050 Woodward Ave., Detroit, MI 48226 Licensed Mortgage Banker-NYS Department of Financial Services; OH: MB 850076; OR: License #ML-1387; PA: Licensed by the Dept. of Banking – License #21430; RI: Licensed Lender; WA: Consumer Loan Company License CL-3030.