Sarena Scales

Cleveland, OH

NMLS 1637377

Director, Rocket University

Sarena's Reviews

Tom Elliott
Sarena was great guiding me through the steps of getting the loan that fits my needs. Whenever I had trouble doing something electronically see when above and beyond to get me through it. I'm not good with doing anything electronically and get frustrated easily but if she isn't available they have someone available to help you until you can get in touch with her. I can't believe it, they got me ...Sarena was great guiding me through the steps of getting the loan that fits my needs. Whenever I had trouble doing something electronically see when above and beyond to get me through it. I'm not good with doing anything electronically and get frustrated easily but if she isn't available they have someone available to help you until you can get in touch with her. I can't believe it, they got me through it and I was able to close at home! Thank you Sarena.Read MoreRead Less
Jim Sobieralski
When I inquired about a refinance, Sarena was great to work with. She is very knowledgeable.
Robert Miller
Sarena was very helpfull, informative. Thanks for all help and patience,
Mike Nelson
Sarena was knowledgeable and efficient in all of our dealings. She showed an interest in meeting all my needs and was quick to offer suggestions. Further, when I had questions approaching closing, she was readily available to provide answers. Great job, Sarena!
Rebecca Zukowski
The refinance process was seamless. All of my questions were answered, phone calls returned, and the process was completed in a timely manner.
Zach Harris
Helpful, kind, and patient. Everything needed for customer service.
Phillip Waheed
Care my needs and was professional.
Kenneth Bracken
She was very knowledgeable in helping us thru the process and very helpful on the programs so we could get the info sent to her that she needed. Very easy too work with.
Tony Severino
Very friendly and helpful. Great experience!
Michael Williams
Sarena did a great job with my loan, she was quick to respond to my questions and progressed my loan quickly.