Sarena Scales

Cleveland, OH

NMLS 1637377

Director, Rocket University

Contact Information

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(216) 466-8198
(216) 466-8198
Website https://www.rocketmortgage.com/?qls=SPF_universl.2308201611
As your trusted Home Loan Expert Sarena is dedicated to creating the best home loan experience for you. With the help of the online tools from Rocket Mortgage®, you'll feel certain that you're getting a loan that meets your needs. Work with Sarena and get the peace of mind that comes with working with an expert.

Rocket Mortgage Sales

130658 Reviews

Sarena's Reviews

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Debora Castro

December 3, 2020

Sarena was very helpful with submitting our application and some of the follow up. We had problems submitting our paperwork online but she was persistent and made it work! We really appreciated her patience. Thank you!!!

Richard Dodd

August 25, 2020

Sarena was very professional talking with my wife and I. Pointing out the differences between a cash out refinancing and and a second Mortgage. Everything went really smooth as she explained what to do.

Marvin Cook

August 24, 2020

Sarena was highly knowledgeable and quick to determine my needs and our path forward to refinance. I appreciated her level of professionalism and interpersonal skills. Great experience throughout the process and thank you

Iliat Llamozas

July 21, 2020

Sarena was always helpful during the process.

Anne Hanna

July 21, 2020

Thanks for all your help, Sarena, especially given the pandemic. Things went far more smoothly than I had any reason to expect! :)

Tami Dewey

June 22, 2020

Friendly, professional, and efficient.

Rico Chivington

June 5, 2020

Very smooth process.Answered my questions promptly. Very nice phone personality. She's ace's. Thank you.

Jay Mitchell

May 19, 2020

She was very professional and handled all my calls and q

Larry Williams

May 19, 2020

Great follow-up and keeping us informed through the whole process. Good Job!

Larry William

Sandy Emanuelson

April 22, 2020

Sarena was very knowledgeable, professional y helpful. It was a pleasure to work with her.

Rocket Mortgage, LLC; NMLS #3030; www.NMLSConsumerAccess.org. Equal Housing Lender. Licensed in 50 states. AL License No. MC 20979, Control No. 100152352. AR, TX: 1050 Woodward Ave., Detroit, MI 48226-1906, (888) 474-0404; AZ: 1 N. Central Ave., Ste. 2000, Phoenix, AZ 85004, Mortgage Banker License #BK-0902939; CA: Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; CO: Regulated by the Division of Real Estate; GA: Residential Mortgage Licensee #11704; IL: Residential Mortgage Licensee #4127 – Dept. of Financial and Professional Regulation; KS: Licensed Mortgage Company MC.0025309; MA: Mortgage Lender License #ML 3030; ME: Supervised Lender License; MN: Not an offer for a rate lock agreement; MS: Licensed by the MS Dept. of Banking and Consumer Finance; NH: Licensed by the NH Banking Dept., #6743MB; NV: License #626; NJ: New Jersey – Rocket Mortgage, LLC, 1050 Woodward Ave., Detroit, MI 48226, (888) 474-0404, Licensed by the N.J. Department of Banking and Insurance.; NY: Rocket Mortgage, LLC, 1050 Woodward Ave., Detroit, MI 48226 Licensed Mortgage Banker-NYS Department of Financial Services; OH: MB 850076; OR: License #ML-1387; PA: Licensed by the Dept. of Banking – License #21430; RI: Licensed Lender; WA: Consumer Loan Company License CL-3030.