Sarena Scales

Cleveland, OH

NMLS 1637377

Director, Rocket University

Sarena's Reviews

Megan Wright
Sarena was polite, professional, and prompt. She answered phone calls and emails quickly and walked us through every step of the process. She was very knowledgeable—She knew her stuff!! I would recommend any of my family and friends to work with her!
Kevin Vallandingham
Superb customer service! Well versed in all of the requirements for the loan. She was personable, engaging and supportive. Couldn't ask for a better experience.
Debora Castro
Sarena was very helpful with submitting our application and some of the follow up. We had problems submitting our paperwork online but she was persistent and made it work! We really appreciated her patience. Thank you!!!
Richard Dodd
Sarena was very professional talking with my wife and I. Pointing out the differences between a cash out refinancing and and a second Mortgage. Everything went really smooth as she explained what to do.
Marvin Cook
Sarena was highly knowledgeable and quick to determine my needs and our path forward to refinance. I appreciated her level of professionalism and interpersonal skills. Great experience throughout the process and thank you
Iliat Llamozas
Sarena was always helpful during the process.
Anne Hanna
Thanks for all your help, Sarena, especially given the pandemic. Things went far more smoothly than I had any reason to expect! :)
Tami Dewey
Friendly, professional, and efficient.
Rico Chivington
Very smooth process.Answered my questions promptly. Very nice phone personality. She's ace's. Thank you.
Jay Mitchell
She was very professional and handled all my calls and q