Sarena Scales

Cleveland, OH

NMLS 1637377

Director, Rocket University

Sarena's Reviews

Andrew de la Llata
Sarena is AMAZING ! She helped with my mortgage in June 2019 ,answered all my questions promptly ,we even shared some travel tips . When I have someone that wants a mortgage I’ll recommend Ms. Sarena
Aimee Higgins
Serena was incredibly knowledgeable and efficient in getting me all the information I needed to make my decision to use Rocket Mortgage. She was personable and “real” in all of our conversations. I truly felt that I was working with a kind person who had a busy life and understood what I was going through. She was not a robotic agent pushing for a closed deal. I appreciate her time and ...Serena was incredibly knowledgeable and efficient in getting me all the information I needed to make my decision to use Rocket Mortgage. She was personable and “real” in all of our conversations. I truly felt that I was working with a kind person who had a busy life and understood what I was going through. She was not a robotic agent pushing for a closed deal. I appreciate her time and attention.Read MoreRead Less
DeLayne Hawkins
Sarena was very friendly, knowledgable, and accurate.
Debbie Dunn
She was so friendly and professional.
Robert Palermo
O only wish I could give her more then 5 stars. She was truly outstanding to work with and very pleasant. I truly appreciate everything she did for me.....Bob Palermo
Melissa Stanfield
Sarena was awesome to work with. She kept me informed about everything I needed to know and walked me step by step through my refinancing process. I wish my wells Fargo representative was this thorough when I bought my house. She is truly a great employee for you and you are lucky to have her. I cannor express to you how great she was.
Russell Austin
Very curtesy when it come to my time and needs
Leon Dreiling
Good friendly service. I would recommend Serena to work with to anyone.
Audrey Schindler
Sarena was very professional and thorough. A pleasure to speak with. My husband and I enjoyed doing business with her. She is an asset to the company!
Robert Gast
Sarena was out initial contact and set the tone of outstanding professionalism and customer service She was with us every step of the way-from start to completion!