Scott Acker

Phoenix, AZ

NMLS 1448656

Triple Crown Banker

Scott's Reviews

Gngr Hdly
I couldn't have asked for a better experience in doing business with you. The main reason it was so great is because of Scott Acker! Upbeat, we can do that attitude, knowledge of real estate refinancing in my state, and being polite and respectful of me the borrower! Great job, Scott!
Kevin LaValley
Scott was great. Answered all of our questions quickly and handled everything very professionally. I highly recommend him.
Karly West
Scott has been the best!! He has made this process beyond easy! He’s made everything so easy to understand and answered every question quickly!
Kim Courtney-White
My experience with Scott, at Rocket Mortgage has been outstanding! Scott’s professionalism surpassed my expectations; was always available to answer questions, friendly, attentive and present. Scott made my day!!! Thanks Scott!!
Mary Jane Talento
Scott is wonderful to work with , really gave us the information and education we need to understand what we are signing for
John Wald
Scott was great to work with. He was always responsive and ensured a few nuances I had were covered in the refinance package.
Annette Miller
Mr. Acker is the best. He was very professional, considerate and polite. Mr. Acker was a man of his word, if he said he was going to call you back at a certain time he did. Mr. Acker was very concerned about helping me lower my mortgage payments. He assured me that Rocket Mortgage could help me , and they did. Mr. Acker spoke very highly about the company. I thank God for him. I referred one of my...Mr. Acker is the best. He was very professional, considerate and polite. Mr. Acker was a man of his word, if he said he was going to call you back at a certain time he did. Mr. Acker was very concerned about helping me lower my mortgage payments. He assured me that Rocket Mortgage could help me , and they did. Mr. Acker spoke very highly about the company. I thank God for him. I referred one of my co-workers to him, and so far things are going great for her too.Read MoreRead Less
Megan Klein
Scott was great to work with and was great explaining different options that we had when we were looking at a refinance.
Lisa Hoyt Green
Scott was helpful and responsive every step of the way during the loan process. He helped follow up on the underwriting process and answered any questions we had.
Highly recommend him!!
John Vermeulen
I enjoyed the outstanding assistance received. Scott was always quick to respond to my inquiries. I believe he obviated when I attempted to ask them how specifically Rocket Mortgage make their money off the refinance loan. When questioned about charges being added back onto my loan balance I was told that must be due to my pending escrow account between my prior loan and my new refi loan. No, ...I enjoyed the outstanding assistance received. Scott was always quick to respond to my inquiries. I believe he obviated when I attempted to ask them how specifically Rocket Mortgage make their money off the refinance loan. When questioned about charges being added back onto my loan balance I was told that must be due to my pending escrow account between my prior loan and my new refi loan. No, he knew what I was referring to as I told him the exact page and lines I was referring to. He went on to explain how any outstanding balance would be reimbursed to me. After 10 minutes more of trying to get a better answer, I gave up. Don't allow yourselves to be fooled. Rocket Mortgage is offering an average rate and the loan is mostly pain-free, but it ends up costing about 2.5% of your outstanding balance added back onto your loan balance. Ok, so almost no money out of pocket but there is a significant cost added to the loan. More so if you compute in the increased interested one will then have to pay on the increased outstanding balance. But hey it's ok all lenders charge those fees. I'm ok with them myself I just wished the employees were upfront. I would also swear the paperwork is designed to be far more confusing than it needs to be. Again, it's ok they all do it.Read MoreRead Less
Scott Acker
Reply from Scott Acker:

Dear John,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear John,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less