Sierra Kopp

Cleveland, OH

NMLS 1708379

Triple Crown Banker

Sierra's Reviews

Rhonda Riedl
I did not have the same experience as others. I was not kept informed as the process progressed. Details changed without my knowledge or explanation, right up to closing. I purposely asked for someone to contact me - she did not. My previous experiences with Rocket were wonderful - based on this last experience, I probably will NOT return to Rocket.
Sierra Kopp
Reply from Sierra Kopp:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with Client Relations regarding your concerns. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Don Skelton
Sierra was absolutely excellent to work with! She was incredibly helpful and explained things very well. I enjoyed working with her & greatly appreciated her efforts to keep the process moving foreward.
Emily Berkson
Sierra was very informative, patient, and responsive! She made the process very easy and transparent.
Alexandra Christensen
Sierra was so patient and kind. She was a dream to work with and answered all our questions along the way!
Mark Hayes
Sierra was absolutely amazing to deal with made the process very eazy.Im very happy with the results
Bryant Loy
Sierra was fantastic and closed this loan much more quickly than I ever could have imagined. I highly recommend her to anyone considering a loan. She was fantastic, incredibly responsive, and very knowledgable.
Charlie Brown
Sierra was very great from the first phone call till closing, she was awesome and very professional ThankYou. Thank-you Judy Bocook
Virginia Saskel
If I could give more than 5 stars Sierra would deserve many more. Very professional, caring and very good at getting the job done. Process can be a bit complex and exhausting doing everything online and she made it very easy and painless. Extremely timely on follow thru and getting answers to outstanding questions. Again, one of the most professional people I have ever encountered working ...If I could give more than 5 stars Sierra would deserve many more. Very professional, caring and very good at getting the job done. Process can be a bit complex and exhausting doing everything online and she made it very easy and painless. Extremely timely on follow thru and getting answers to outstanding questions. Again, one of the most professional people I have ever encountered working online with. What ever you are paying .... it is not enough!!! Rocket is one lucky company to have on board.Read MoreRead Less
Robert Burke
Sierra, impeccable customer service. Sierra answered all my questions ( many asked) promptly. Don’t let Sierra go she should be the poster spokesperson for Rocket.
Give her a raise and promotion. I would hire Sierra alone for her service skills, in any industry.
I think Sierra is a Rock Star.
sierra thank you so much.
Felicia Stephen
Sierra was such a great help in facilitating our loan. She made the process so easy and enjoyable! She answered questions we had and always made time for us regardless of the time. It was my sincere pleasure to complete the loan process with Sierra! Thank you so much!