Steve Wisner

Detroit, MI

NMLS 1813387

Triple Crown Banker

Steve's Reviews

Victoria Vanderheyden
I was not aware in advance that there was an issue with my debt to loan ratio. I was going to pay off a home improvement credit card balance with this loan. To adjust the ratio, Rocket Mortgage applied funds that were being dispersed ($45,000 minimum) to my home mortage - reducing my 4% mortgate by $5,000 and adding that to my new loan at 8.5%. If they wanted to reduce the ratio, they should have ...I was not aware in advance that there was an issue with my debt to loan ratio. I was going to pay off a home improvement credit card balance with this loan. To adjust the ratio, Rocket Mortgage applied funds that were being dispersed ($45,000 minimum) to my home mortage - reducing my 4% mortgate by $5,000 and adding that to my new loan at 8.5%. If they wanted to reduce the ratio, they should have contacted me prior to closing asking what debt I would like to apply that to - not just selecting my lowest interest rate debt. Also, the attorney who was at my house for the closing "never heard of that". I thought it was really shady and done in bad faith. Be CAREFUL!!!Read MoreRead Less
Steve Wisner
Reply from Steve Wisner:

Dear Victoria,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better ...Dear Victoria,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.

Have a great day!Read MoreRead Less

Martha Osuna
Steve, made the process smooth, he guided me step by step for the process of the loan. Great customer service hands on. Thank you Steve
Carolyn Stanley
Fast worker, enjoyed talking with Steve on the phone.
Felix Henneh
hands down best person I have ever worked with. Excellent
Chris Joslin
Steve was great, he explained everything and walked me through the entire process. It was simple and easy and he kept me informed all along the way. He was always available to answer questions and I will definitely use him again in the future.
Ary
Working with Steve was an absolutely wonderful experience. He was knowledgeable and confident through the whole process. He kept us up to date and informed at every step and put up with the million calls from my husband every single day! I would absolutely recommend Steve to anyone looking to start this process!
Roxanna Grigsby
It was great working with Steve. He is a wealth of knowledge and was great to work with. I look forward to work with him again as the interest rates go down.
Jenny Badger-Reid
Steve was amazing!! Very helpful and knowledgeable. He went above what I was expecting.
Miladis Rosa
Steve was very knowledgeable and on point, kept me informed of every step and answered every question I had. Very nice and easy process. Definitely I recommend Steve to everyone in the home buying/refinancing process.
Derrick Mann
Very knowledgeable and helpful throughout the entire process.
VERY patient and professional.
Steve Alsip
He was very helpful and knowledgeable. He took the time to explain things and made sure we understood what was happening. Everything happened just like he said, no surprises