Steve Wisner

Detroit, MI

NMLS 1813387

Triple Crown Banker

Steve's Reviews

Victoria Vanderheyden
I was not aware in advance that there was an issue with my debt to loan ratio. I was going to pay off a home improvement credit card balance with this loan. To adjust the ratio, Rocket Mortgage applied funds that were being dispersed ($45,000 minimum) to my home mortage - reducing my 4% mortgate by $5,000 and adding that to my new loan at 8.5%. If they wanted to reduce the ratio, they should have ...I was not aware in advance that there was an issue with my debt to loan ratio. I was going to pay off a home improvement credit card balance with this loan. To adjust the ratio, Rocket Mortgage applied funds that were being dispersed ($45,000 minimum) to my home mortage - reducing my 4% mortgate by $5,000 and adding that to my new loan at 8.5%. If they wanted to reduce the ratio, they should have contacted me prior to closing asking what debt I would like to apply that to - not just selecting my lowest interest rate debt. Also, the attorney who was at my house for the closing "never heard of that". I thought it was really shady and done in bad faith. Be CAREFUL!!!Read MoreRead Less
Steve Wisner
Reply from Steve Wisner:

Dear Victoria,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better ...Dear Victoria,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.

Have a great day!Read MoreRead Less

Alissa Fishbane
Steve was transparent and responsive. He made the process easy.
Ed McGuinness
Steve was first-rate throughout the transaction providing excellent service, knowledgeable and responsive replies to all our inquiries.
Yvon Brasseur
Steve's was very professional and helpful. He made us feel comfortable throughout the process. We're pleased with his service and result.
Betty Masterson
I found Steve very friendly, & very knowledgeable of his job. Made everything move very easily.
Shauna Jones
Steve was very helpful in helping me find different solutions to my issue. He was keen and efficient in communication. He helped me decide the best way for my situation.
Richard Acevedo
Steve was very helpful throughout the process. Very easy to work with and responded to my emails promptly. He would also reach out to me by phone when needed. Extremley happy with the service I received from Steve.
Alen Teplitsky
Steve helped me begin a refi of my NYC co-op saving me a lot of money
Larry Hinojos
Very Responsive keeps you updated and the online system is easy to use. Refi was completed timely given the business interruptions we are facing.
Janie Priddy-Cole
Steve was very easy to work with. If I ever had any questions as to where we were on the status of my loan he was readily available . If it was necessary that he had to get back to me, he always returned my emails or phone calls. I was very happy with his service.
Mike Haley
Steve went above and beyond to ensure we understood the process and had the answers we needed in a timely manner. Thanks!