Steve Wisner

Detroit, MI

NMLS 1813387

Triple Crown Banker

Steve's Reviews

Victoria Vanderheyden
I was not aware in advance that there was an issue with my debt to loan ratio. I was going to pay off a home improvement credit card balance with this loan. To adjust the ratio, Rocket Mortgage applied funds that were being dispersed ($45,000 minimum) to my home mortage - reducing my 4% mortgate by $5,000 and adding that to my new loan at 8.5%. If they wanted to reduce the ratio, they should have ...I was not aware in advance that there was an issue with my debt to loan ratio. I was going to pay off a home improvement credit card balance with this loan. To adjust the ratio, Rocket Mortgage applied funds that were being dispersed ($45,000 minimum) to my home mortage - reducing my 4% mortgate by $5,000 and adding that to my new loan at 8.5%. If they wanted to reduce the ratio, they should have contacted me prior to closing asking what debt I would like to apply that to - not just selecting my lowest interest rate debt. Also, the attorney who was at my house for the closing "never heard of that". I thought it was really shady and done in bad faith. Be CAREFUL!!!Read MoreRead Less
Steve Wisner
Reply from Steve Wisner:

Dear Victoria,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better ...Dear Victoria,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.

Have a great day!Read MoreRead Less

Mary Lannerd
All through the process Steve was there for us, right up to signing the paperwork. We had a last minute question about numbers while we were signing the papers and Steve answered the phone at the crack of dawn to help us out.
Bill Barnes
Steve was super friendly and got things done even when there were a few hiccups (our refinance occurred in the middle of the pandemic madness). Steve is great!
Bahia Elsin
He was great and knowledgeable and so helpful
Cristobal Rodriguez
This review is LONG OVERDUE. Steve was absolutely awesome to work with he. His professionalism, knowledge and most of all patience was excellent. He made our refinancing experience pleasant and very easy. I would recommend with Steve!
Don LeRoy
Steve was extremely helpful, a great communicator, and was always prompt when forwarding information or responding to questions or concerns. I would recommend working with Steve to anyone.
Joseph Klimpt
Excellent customer service, available to answer any questions during the entire process.
Lani Andres-Relucio
If you want a mortgage banker who will look out for your best interest, I highly recommend Steve. After calculating the best option he can offer, he advises me to stick with my current mortgage instead of refinancing. That's what I call a man of ethics. I will surely go back to him in the future should the market change and my situation. Highly commendable for his trustworthy service.
Marie Dyson
Mr Steve Wisner was a pleasure to do business with. He was very professional, accommodating, knowledgeable and made the refinance process quick, easy and stress free from beginning to end. I would definitely recommend Mr. Wisner to family and friends.
Andrew MacGregor
The refinance process could not have gone better as Steve was friendly and most important, responsive. All of my calls, questions, and concerns were answered in a timely manner if not immediately.
Maggie Matthews
Steve was very nice and informative. Also, provided hands on assistance expeditiously!