Steven Sakar

Phoenix, AZ

NMLS 2292453

President's Club Banker

Steven's Reviews

Rod Klemm
Steven was polite and attentive.
Travis Rigas
I was attempting to look into refinancing my mortgage, beginning the week of December 8, 2025 with Rocket Mortgage and was contacted by Steven Sakar.

Mr. Sakar was very demanding that I speak on the phone, even contacting me via email and text after hours, on top of attempting continual phone calls. He wouldn't answer questions in a straightforward manner and answered any question with another ...
I was attempting to look into refinancing my mortgage, beginning the week of December 8, 2025 with Rocket Mortgage and was contacted by Steven Sakar.

Mr. Sakar was very demanding that I speak on the phone, even contacting me via email and text after hours, on top of attempting continual phone calls. He wouldn't answer questions in a straightforward manner and answered any question with another immediate phone call, paying no attention to my schedule or prior commitments. He seemed very intent on dodging questions and responded with rudeness and condescension whenever I asked anything.

He didn't seem to pay attention to details; getting my name incorrect in email correspondence and seeming annoyed and arrogant when asking for clarification. When attempting to talk about closing costs, he demanded that I fill out another application and when asked about the original application, only responded with "Expired after 72 hours".

I hope this is not how Rocket Mortgage treats all potential customers. I will be refinancing my mortgage, but will not use Rocket Mortgage and will encourage friends and customers to avoid this company as well, because of my interactions with Mr. Sakar.

Frankly, working with this person felt like interacting with a used car salesman.

I am requesting that no further attempts at contact be made from Mr. Sakar to me, to include emails, texts, or phone calls.
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Steven Sakar
Reply from Steven Sakar:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Douglas Eidle
Steven guided us through the equity loan process. He is a knowledgeable professional. I was very satisfied with the frequency and timeliness of his follow up contacts.
Jakob Dreisbach
Smooth sailing. Easy process and helpful guidance. Felt a little bit rushed when signing documents that were not 100% correct and I requested correction.
Donna Lyons
Very professional,experienced & patient
Eileen Forrest
Steven was incredibly friendly, professional and knowledgeable.
L Jozet Noyes
Steven made the whole process of getting our loan a breeze. He was always available when I had questions and would get back to me right away if he didn’t have an answer. Would love to work with him again!
Jennifer Adamski
This was the best experience I have ever had with a loan! Steven was always making sure that he was available for anything that I needed. And through it all he never pressured me into anything!
Misty Kwiatkowski
Communicated very well, very pleasant and always asked if I had a question to give him a call!!
Kim Morris
From the first conversation with Steve, he was very thorough and made sure we had everything turned in we needed to begin the mortgage refinace process. This made the process so much easier!! We had conditional approval within hours and from there, we completed all tasks required on the portal. We are now just awaiting a closing date! Steve has been very knowledgeable and so very helpful ...From the first conversation with Steve, he was very thorough and made sure we had everything turned in we needed to begin the mortgage refinace process. This made the process so much easier!! We had conditional approval within hours and from there, we completed all tasks required on the portal. We are now just awaiting a closing date! Steve has been very knowledgeable and so very helpful throughout the process. I appreciate he would always check in with us to make sure we didn't have questions or concerns. Highly recommend Steve to handle you loan needs!!!Read MoreRead Less