She answered every single question we had during the mortgage process! She also talked us through some stressful situations! We loved working with her!
Jeffrey Nepple
Jeffrey Nepple
551
Suzy is very responsive and knowledgeable. This is the second home I have purchased with her in the last few years and both experiences were great!
Matthew Karpowitz
Matthew Karpowitz
551
Suzy was excellent to work with. I was moving through a relo company, so was given three different options for loans. Suzy was far and away the most consistent and professional through the process. I would recommend Suzy to anyone looking to buy or refinance.
Candi Teachman
Candi Teachman
551
Suzy is the kind of financial professional I want to always work with. She is well informed, quick to respond to email and phone messages, and personable. Suzy was always calm and straight-forward with all of her news - nothing was unimportant and anything that needed immediate attention was given priority. When I had questions, she ran the numbers and helped troubleshoot anything she didn't have ...Suzy is the kind of financial professional I want to always work with. She is well informed, quick to respond to email and phone messages, and personable. Suzy was always calm and straight-forward with all of her news - nothing was unimportant and anything that needed immediate attention was given priority. When I had questions, she ran the numbers and helped troubleshoot anything she didn't have answers for. I sincerely hope I get to work with Suzy again in the future!Read MoreRead Less
Debbie Black
Debbie Black
551
I give her 5 because there aren’t more than that! After being introduced to Rocket Mortgage by a transfer with my company, I remember thinking that was easy! So fast forward 3 years and I was looking to refinance. Rocket Mortgage had done such a good job before, so I contacted Dana my previous banker for the refinance. She had been promoted to another position and asked if she could recommend ... I give her 5 because there aren’t more than that! After being introduced to Rocket Mortgage by a transfer with my company, I remember thinking that was easy! So fast forward 3 years and I was looking to refinance. Rocket Mortgage had done such a good job before, so I contacted Dana my previous banker for the refinance. She had been promoted to another position and asked if she could recommend someone? My first thought was uh oh I am going to get the newbie, and I could not get a more awesome banker than Dana, but then she introduced me to Suzy. She was not disappointing in the least and it did not take me long to figure out she was just as awesome. I started referring to Suzy as my friend in the business. The majority of our dealings were while I was overseas, and I hated to see my refinance close because she was such a pleasure to do business with. You just do not receive this kind of service anymore especially from an institution the size of Rocket Mortgage. It is usually a text or e-mail but if I had something I didn’t understand I could pick up the phone and she was there to help me understand… no matter how long it took!! I look forward to working with Suzy again in the future.
Excellent lead individual with clarity in her directions and expectations of a consumer /loan applicant. Is focused and positive in her approach. Keeps all on the correct path to a final loan solution and is willing to work diligently for the customer.
Kerry Jenkins
Kerry Jenkins
551
Suzy made the complex simple. She kept on top of everything we needed to accomplish and was clear. At no point after I started working with Suzy did I feel overwhelmed, but rather supported. She gave great assistance in helping me how things would unfold. I am very happy with the Rocket Mortgage team and I couldn't imagine things going this good any other way then with Rocket Mortgage.
Steven Revels
Steven Revels
551
We could not have asked for a better loan representative to assist us through the loan process. Suzy was attentive, polite, and professional. She ensured you were not forgotten about nor did she allow you to feel that you were forgotten about. She was very knowledgeable and promptly answered all our questions to our satisfaction. Hands down the best loan application/process we have been through...We could not have asked for a better loan representative to assist us through the loan process. Suzy was attentive, polite, and professional. She ensured you were not forgotten about nor did she allow you to feel that you were forgotten about. She was very knowledgeable and promptly answered all our questions to our satisfaction. Hands down the best loan application/process we have been through in our lives and we got a fantastic rate as well. Read MoreRead Less
Mark Mainz
Mark Mainz
551
Suzy was always professional and had an energetic personality over the phone. From the first call she was easy to work with and always letting you know what the next step was for the loan process. I would receive call though out the week reminding where I was at with any documents or information she had obtained. When I completed the loan and bought a home I had revived another call ...Suzy was always professional and had an energetic personality over the phone. From the first call she was easy to work with and always letting you know what the next step was for the loan process. I would receive call though out the week reminding where I was at with any documents or information she had obtained. When I completed the loan and bought a home I had revived another call congratulating me on the purchases. Great person to work and made the process easy.Read MoreRead Less
Ali Dbouk
Ali Dbouk
551
Very nice lady friendly and helpful Thanks Suzy .I appreciate what you did for me Ali
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